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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I do not know why my password ***** ***** working.

Customer Question

I do not know why my password ***** ***** working. The replies you have for the security questions must be the ones that my husband put in. He is no longer alive, the account is in my name and I don't seem to be able to access it. Would you please call me at my home phone of XXX XXX XXXX and let me know how to get back on AOL. I have been on 3 other times today (at least), and the password ***** put in is MINE. Has someone changed it????
Submitted: 2 years ago.
Category: Email
Expert:  Josh replied 2 years ago.
Hi! I am very sorry to hear about your husband. Do you have the paid AOL service or using their free services?