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Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 37545
Experience:  Over 15 year experience in Email Systems and Programs
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My mail app on my iPhone 5s shows new emails yet won't download

Customer Question

My mail app on my iPhone 5s shows new emails yet won't download them. I have to login to a computer to check the actual email.
Submitted: 2 years ago.
Category: Email
Customer: replied 2 years ago.
I can't get the answer through email! Again, my email doesn't work! It won't let me pull it up in the browser and I don't have access to a computer right now.
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you hold the home and power button on the iPad until you see the Apple Logo then release. This is a hard restart and once it has restarted, tell me if it now opens the emails please.