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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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When I try to access g-mail., I hit red envelope.Instead of

Customer Question

When I try to access g-mail., I hit red envelope.Instead of mail ,I get s screen that says Google in letters about an inch high,and I get the large letters that say g-mail.I cannot
Access my mail.Please help
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?
Please reply at the box below. Thank you
Customer: replied 2 years ago.
WindoWS 10.just installed this week
Expert:  Viet - Email Tech replied 2 years ago.
Thank you. ***** connect remotely to your computer, so I can fix the issue directly on your computer together with you? Please reply at the box below. Thank you.
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet - Email Tech replied 2 years ago.
I do live online support. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=05db1014-9513-44df-a30b-5dce3e6ec8ff
Or click on the website below:
http://tinyurl.com/nd8ysj2
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Email Tech replied 2 years ago.
Let's try another way. Please click on the website below in order to connect remotely with me:
https://secure.join.me/Download.aspx?webDownload=true
Then download / run the file join.me when it prompts or shows
Then tell me the 9 digit numbers that it will show in the join.me program.
Do not close the join.me program.
When you are available, please reply back at the box below to continue. Thank you,