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How to response on Skype customer support email

Customer Question
How to do follow up...
How to do follow up response on Skype customer support email using###-##-####service request number?
Submitted: 3 years ago.Category: Email
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Answered in 1 minute by:
6/26/2015
Email technician: Richard, Email Systems Specialist replied 3 years ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
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Thanks for your question. My name is ***** ***** I look forward to assisting you.
Within the request will be a URL to do this which you need to click on.
If you click on this, are you then taken to the support case?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
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Customer reply replied 3 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Email technician: Richard, Email Systems Specialist replied 3 years ago
I work online but can provide a remote desktop connection which means I can sign onto your computer and see exactly what is happening.
I have offered this to you
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