How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I want to accsess my

Customer Question

I want to accsess my***@******.*** email address. I have not been able to do that, please help me
Submitted: 2 years ago.
Category: Email
Expert:  Kamil Anwar replied 2 years ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
When was the last time you were able to login?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $39 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Customer: replied 2 years ago.
about 2 weeks ago
Expert:  Kamil Anwar replied 2 years ago.
May i know what the password ***** so i can attempt to login from here?
Customer: replied 2 years ago.
I just want to accsess my email account. I do not want a monthly bill of $59. I have accessed you thinking you were part of my email team then I am sorry I have wasted yours & my time
Customer: replied 2 years ago.
no just forget I asked for your advise. I do not want to pay for this service
Expert:  Kamil Anwar replied 2 years ago.
For billing questions: please speak to***@******.***. If you have not subscribed, then you will not be on the monthly subscription.
We are JustAnswer. And i am one of the independent IT support technicians.
I can definitely help you but if you do not want to continue, then you can request this question to be closed by emailing***@******.***
Customer: replied 2 years ago.
I think I already gave my pay pal account to your team, if I have then can you unsubscribe me please.
Expert:  Kamil Anwar replied 2 years ago.
I am a tech only with no access to billing. Please email justanswer on***@******.*** or call them on +1(###) ###-####
Customer: replied 2 years ago.
I cant email them as I cannot access my email account
Expert:  Kamil Anwar replied 2 years ago.
You can phone them on the number listed above. I will also request them to look into this.