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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My grandson deleted my password ***** my gmail. I have followed

Customer Question

My grandson deleted my password ***** my gmail. I have followed all suggested on line requests,yet google still will not let me go back to my password. Unfortunately my grandson cannot remember what password ***** changed my password ***** One support tech said he could fix it for 120$. I'm not interested in paying!!!!!!
Submitted: 2 years ago.
Category: Email
Expert:  Dustin replied 2 years ago.
Welcome, my name is ***** ***** I will assist you today!
When you went through googles online password ***** what options did it show you specifically and currently.
Reset by phone? Reset by email? Etc..
Customer: replied 2 years ago.
Reset by phone, and another e mail address. Still when all info was given they still denied my access.
Expert:  Dustin replied 2 years ago.
Question. When you choose reset by phone, why didnt that work. Had your phone number changed? Did the message never get sent to your phone? And when you choose reset by another email address, why didnt that option work. Did it never email you the password ***** form?
Customer: replied 2 years ago.
Oops 1-***-***-****
Expert:  Dustin replied 2 years ago.
Hi, i tried to accept the request for phone call on my end, and it closed instead of accepted it. So Ive sent an offer to you to move this to phone support. Please accept the offer for phone support, and then let me know when you want to call you. Im available right now~ Dustin S.
Customer: replied 2 years ago.
I have accepted 3/4 times. Updated my account and stii you have not called. 1***-***-****
Customer: replied 2 years ago.
R you going to call??
Expert:  Dustin replied 2 years ago.
http://ww2.justanswer.com/help/how-can-i-request-refund Weve spoken over the phone, attempted and discussed all possible options.. Dustin S.
Expert:  Dustin replied 2 years ago.
http://ww2.justanswer.com/help/how-can-i-request-refund Weve spoken over the phone, attempted and discussed all possible options.. Dustin S.