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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My windows live e-mail is frozen, due to the fact my internet

Customer Question

my windows live e-mail is frozen, due to the fact my internet provider blocked a scanned picture, cause it was to many MGs, now all of my e-mail accounts are frozen on the screen. My internet support system says they cannot help me. Can you help my situation?
Submitted: 2 years ago.
Category: Email
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question.
Are you unable to close and re-open Windows Live Mail as well?
May I set up a quick remote session (no extra charge), which will allow me to connect directly to your screen and assist you with this issue?
Keep me posted.
Expert:  Bryan replied 2 years ago.
Hi, do you still need help with this issue? Do let me know.
Customer: replied 2 years ago.
Expert:  Bryan replied 2 years ago.
Okay, let's get started with the remote session now, so that I can assist you directly with the issue here. Are you using Internet Explorer, Google Chrome or Firefox as your browser?
Keep me posted.
Customer: replied 2 years ago.
still waiting to cancel this trnsaction
Expert:  Bryan replied 2 years ago.
Hi again, do you want me to assist you further with this issue with Windows Live Mail? Keep me posted.