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My windows live e-mail is frozen, due to the fact my internet…

Customer Question
my windows live e-mail is...
my windows live e-mail is frozen, due to the fact my internet provider blocked a scanned picture, cause it was to many MGs, now all of my e-mail accounts are frozen on the screen. My internet support system says they cannot help me. Can you help my situation?
Submitted: 3 years ago.Category: Email
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Answered in 5 minutes by:
6/25/2015
Email technician: Bryan, Computer Support Specialist replied 3 years ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Hi, and thank you for asking your question.
Are you unable to close and re-open Windows Live Mail as well?
May I set up a quick remote session (no extra charge), which will allow me to connect directly to your screen and assist you with this issue?
Keep me posted.
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Email technician: Bryan, Computer Support Specialist replied 3 years ago
Hi, do you still need help with this issue? Do let me know.
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Customer reply replied 3 years ago
yes
Email technician: Bryan, Computer Support Specialist replied 3 years ago
Okay, let's get started with the remote session now, so that I can assist you directly with the issue here. Are you using Internet Explorer, Google Chrome or Firefox as your browser?
Keep me posted.
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Customer reply replied 3 years ago
still waiting to cancel this trnsaction
Email technician: Bryan, Computer Support Specialist replied 3 years ago
Hi again, do you want me to assist you further with this issue with Windows Live Mail? Keep me posted.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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