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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot receive any emails, however, can send them. Can you

Customer Question

I cannot receive any emails, however, can send them. Can you fix this?
Submitted: 2 years ago.
Category: Email
Expert:  Jess M. replied 2 years ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your email issues. Before I can help you with this, please tell me the following:
1. Are you using Windows XP, Vista, 7, 8, or a Mac?
2. What email program are you using to send and receive email? MS Outlook 2007, 2010 or 2013? Or other programs?
3. What is the domain name part of the problem email account? Is it
Please let me know so that I can help you further.
Best regards,