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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Some one hacked my at and t phone and changed the name on my

Customer Question

Some one hacked my at and t phone and changed the name on my account , then ported my number to metro pcs. They also hacked my gmail account and changed the password. Mind you im in possesion of my phone and never authorized this at all. My phone doesnt work now and i just want my number and gmail back. It has all my contacts and pictures because some how my phone has been reset. Please help! I have been to at and t and was told to to show proof to metro pcs 1st which i did . How can i expedite this quickly?
Submitted: 2 years ago.
Category: Email
Expert:  Sandy replied 2 years ago.
Hi, I am Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed.
Let me know the results please by clicking "Reply to Expert"
I understand that someone hacked into your phone and gmail account.
For your phone, you have already visited AT & T and Mctro pcs and they will do the needful.
I can help you with your gmail account account.
First of all, you can try to reset your gmail account password ***** you will have to fill out gmail recovery form to prove account ownership.
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Remote access is an optional additional service($5 only) offer regardless of how long it will take me to fix the problem. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help. Click on "Get Extra Help" (Usually written with an orange background).
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