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I was searching answer wife. Her emails from

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I was searching for an...
I was searching for an answer for my wife. Her emails from a year ago that she had deleted have repopulated her inbox. She is using Microsoft.
Submitted: 3 years ago.Category: Email
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Answered in 30 minutes by:
6/23/2015
Email technician: A. Stevens, Computer Engineer replied 3 years ago
A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1,557
Experience: 10+ years of Desktop, Laptop, and Server troubleshooting and support.
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Hi, I am A. Stevens here to help with your question!You mentioned she was using Microsoft for her email, but q.com is associated with Century Link. Is the software on her laptop Outlook and she is accessing her Century Link email?
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Customer reply replied 3 years ago
Yes, she does use Outlook.
Email technician: A. Stevens, Computer Engineer replied 3 years ago
Great, and to confirm the email provider is century link yes?
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Customer reply replied 3 years ago
Yes
Email technician: A. Stevens, Computer Engineer replied 3 years ago
OK, do you know if she has tried to access her email from the century link online webmail to see what exists in her inbox? What exists there would be the "true" view, as what you might be experiencing in outlook is that it is bringing up some cached emails on your computer itself after downloading from century link
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Customer reply replied 3 years ago
I don't know. But when she gets home I'll ask her to check.
Email technician: A. Stevens, Computer Engineer replied 3 years ago
OK please let me know so we can explore further once we know
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Customer reply replied 3 years ago
She told me she has never accessed her email from the century link online webmail. When she tried she couldn't log on. She said after she reads an email on Outlook she deletes it. Is it possible century link has those 9000 emails and continues to send them to Outlook? Which tells me she needs go to century link and delete her emails there.
Email technician: A. Stevens, Computer Engineer replied 3 years ago
Yes, that's very possible that is what is happening. Not sure why she isn't able to log in though, it should be the same username/password ***** used to set up the outlook account.
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Customer reply replied 3 years ago

When she gets home from work I'll ask her to contact Centurylink and talk to someone to see why she isn't able to log on.

Email technician: A. Stevens, Computer Engineer replied 3 years ago
OK great, sounds like a plan. Once she is able to log in I think she will be able to see what is actually on the mail server itself.
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Customer reply replied 3 years ago

She's really busy so I guess I'll have to access her email on Centurylink. I'll let you know what I find out. Thanks for your help.

Email technician: A. Stevens, Computer Engineer replied 3 years ago
No problem. Please do let me know.
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Email technician: A. Stevens, Computer Engineer replied 3 years ago
Any luck with Century Link?
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