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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I keep getting this pop-up that says I need to enter my ID

Customer Question

I keep getting this pop-up that says I need to enter my ID password. I have tried everything and it is just stuck. it won't tell me it's the wrong password. It won't let me opt out. It won't let me get support. It just is stuck and won't go off the screen.
Should I try changing my password?
And this is on my other computer at home, not this one in my office, but it has the same email address.
Thanks,
Jim
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me please in which email program this is occuring? eg: Outlook 2010?
Thank you
Customer: replied 2 years ago.
It popped up a few days ago and won't go away. It probably is with Outlook. I can pull up google and shop over that screen but it is still there when I close what I was doing.
Expert:  Richard replied 2 years ago.
which version of outlook is this?