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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Someone has hacked my email. Changed my password. Changed my

Customer Question

Someone has hacked my email. Changed my password. Changed my email contact address, I have never had an "aol" account for years. And I only have used this gmail account for the Verison purposes, so I didn't get into it often. My address is ***@******.*** and my password ***** ***** my user ID is KapChermak not Sam Kap!
I lost my phone and had to get a new one. My entire life is on that blasted cloud that can only be retrieved trough this email! NOW WHAT DO I DO! !!! The only thing I remember is the day I opened it. Feb. 2014 I need your help! I don't have this kind of problems with any of my other email providers!
Submitted: 2 years ago.
Category: Email
Expert:  Jess M. replied 2 years ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Is the problem email a Gmail or AOL?
Also, how do you access this problem email: using a web browser or using an email program like MS Outlook?

Please let me know so that I can help you further.

Best regards,