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Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 19969
Experience:  Email expert with over 5 years experience
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I used a program to clean my computer, and in so doing, cancelled

Customer Question

I used a program to clean my computer, and in so doing, cancelled most if not all of my
"cookies". I need to get Google's cookies' back on the system. It also cancelled my gmail
stuff, and now I cannot get my email. any suggestions??
Thanks for your time,
Jim Wirth
Submitted: 2 years ago.
Category: Email
Expert:  Josh replied 2 years ago.
Hi! What happens if you try to sign into your Gmail account?
Customer: replied 2 years ago.
I created another gmail account, and when seeking to pull up mail from my old one, it replied that I could
not have a second gmail email account.
Customer: replied 2 years ago.
are you there, Josh?
Expert:  Josh replied 2 years ago.
Please go into your new Gmail account and click on the icon in the upper right hand corner then select SIGN OUT Go back to and sign into your old account
Expert:  Josh replied 2 years ago.
Let me know if the issue was resolved. If the issue was resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you. If the issue is not resolved, please reply back so we can continue to fix the issue.