How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Not receiving emails from from historical sender. Other friends

Customer Question

Not receiving emails from from historical sender. Other friends have received them.
Submitted: 2 years ago.
Category: Email
Expert:  Dustin replied 2 years ago.
Welcome to, my name is ***** ***** I will do my best to assist you. To start out, I need to know who your email account is with., Gmail, Aol, verizon,, etc. Also , do you usually access your account from a phone, or a windows pc, or a mac? Also, do you use any email handling programs such as Windows Mail, Mac Mail, Thunderbird or Outlook? Please try to answer the above questions to the best of your abilities as this will help me to assist you. Thank you, *****