How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 18990
Experience:  Email expert with over 5 years experience
Type Your Email Question Here...
Josh is online now
A new question is answered every 9 seconds

I've been HACKED - how do you get it fixed, cleaned up?

Customer Question

I've been HACKED - how do you get it fixed, cleaned up?
Submitted: 2 years ago.
Category: Email
Expert:  Josh replied 2 years ago.
What exactly was hacked?
Customer: replied 2 years ago.
Email - friends calling saying they received a "emergency" - I never sent - you guys worded on my computer last Monday - order 15364498-717 / cleaned up a scam account issue
Expert:  Josh replied 2 years ago.
These types of scams/spamming e-mails are becoming extremely common these days and generally don't contain any viruses or malware - it's just spam advertising
Please change your password ***** away to avoid having this occur in the future. If you need assistance with changing your password, please Reply and let me know your email provider
Once you change your password, the spammer who is accessing your account from a different location will no longer have access to it and your account will be secured within 1-2 days.