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I've been HACKED - how do you get it fixed, cleaned up?

Customer Question
I've been HACKED - how...
I've been HACKED - how do you get it fixed, cleaned up?
Submitted: 3 years ago.Category: Email
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Answered in 6 minutes by:
6/18/2015
Email technician: Josh, Computer Enthusiast replied 3 years ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,264
Experience: Email expert with over 5 years experience
Verified
Hi,
What exactly was hacked?
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Customer reply replied 3 years ago
Email - friends calling saying they received a "emergency" - I never sent - you guys worded on my computer last Monday - order 15364498-717 / cleaned up a scam account issue
Email technician: Josh, Computer Enthusiast replied 3 years ago
These types of scams/spamming e-mails are becoming extremely common these days and generally don't contain any viruses or malware - it's just spam advertising
Please change your password ***** away to avoid having this occur in the future. If you need assistance with changing your password, please Reply and let me know your email provider
Once you change your password, the spammer who is accessing your account from a different location will no longer have access to it and your account will be secured within 1-2 days.
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Josh
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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