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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I was wondering why my Google account has been disabled. As

Customer Question

I was wondering why my Google account has been disabled. As far as I know I haven't done anything wrong.
Submitted: 2 years ago.
Category: Email
Expert:  Kamil Anwar replied 2 years ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
What is the error you're getting?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $39 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 2 years ago.
When I try to log onto my email account, it tells me it has been disabled
Expert:  Kamil Anwar replied 2 years ago.
Can you type me the exact message?
Customer: replied 2 years ago.
Account has been disabled (Google)
Expert:  Kamil Anwar replied 2 years ago.
Please type me your Gmail ID
Customer: replied 2 years ago.
***@******.***
Expert:  Kamil Anwar replied 2 years ago.
Are you still a metro customer?
Customer: replied 2 years ago.
yes
Expert:  Kamil Anwar replied 2 years ago.
May i know the password ********@******.*** so i can test here?
Customer: replied 2 years ago.
(###) ###-####
Expert:  Kamil Anwar replied 2 years ago.
Thanks. Please tell me if you sent or received too much junk/spam?
Customer: replied 2 years ago.
I receive spam about everyday, maybe10 or 15 pieces
Expert:  Kamil Anwar replied 2 years ago.
Okay. Please provide me an alternate email address where Google can contact you.
Customer: replied 2 years ago.
I don't have another email address. I tried to get them to call me at(###) ###-####
Expert:  Kamil Anwar replied 2 years ago.
Would you like me to connect to your computer and setup an alternate email address so we can get Google's email to resolve this? OR can you create one and send me the address?
Customer: replied 2 years ago.
I don't know how to set up another email, so I guess you will have to create one
Expert:  Kamil Anwar replied 2 years ago.
I sent you request for remote service. Please accept it then follow steps here to connect with me.