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I was wondering why my Google account has been disabled. As…

Customer Question
I was wondering why my...
I was wondering why my Google account has been disabled. As far as I know I haven't done anything wrong.
Submitted: 2 years ago.Category: Email
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Answered in 5 minutes by:
6/18/2015
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,691
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
What is the error you're getting?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $39 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
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Customer reply replied 2 years ago
When I try to log onto my email account, it tells me it has been disabled
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago
Can you type me the exact message?
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Customer reply replied 2 years ago
Account has been disabled (Google)
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago
Please type me your Gmail ID
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Customer reply replied 2 years ago
***@******.***
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago
Are you still a metro customer?
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Customer reply replied 2 years ago
yes
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago
May i know the password ********@******.*** so i can test here?
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Customer reply replied 2 years ago
(###) ###-####
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago
Thanks. Please tell me if you sent or received too much junk/spam?
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Customer reply replied 2 years ago
I receive spam about everyday, maybe10 or 15 pieces
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago
Okay. Please provide me an alternate email address where Google can contact you.
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Customer reply replied 2 years ago
I don't have another email address. I tried to get them to call me at(###) ###-####
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago
Would you like me to connect to your computer and setup an alternate email address so we can get Google's email to resolve this? OR can you create one and send me the address?
Ask Your Own Email Question
Customer reply replied 2 years ago
I don't know how to set up another email, so I guess you will have to create one
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago
I sent you request for remote service. Please accept it then follow steps here to connect with me.
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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