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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am having a recent problem receiving emails on my cellphone and tabl

Customer Question

I am having a recent problem receiving emails on my cellphone and tablet.
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
What's the model of your tablet? What's the model of your cell phone?
Is your email address and email password ***** at your email website?
Do you also have a windows or mac computer?
Please reply at the box below. Thank you.
Customer: replied 2 years ago.
I use Yahoo, I have a MotoG android ver4sion 4.4.4, my tablet is Samsung SM-T530NU android 5.02, I can get email on my Windows 8.5 laptop. I am 80 years old so please make this simple. This is a very recent problem. I have previously had no problem get email on both cellphone and tablet
Customer: replied 2 years ago.
are you still working on this?
Expert:  Viet - Email Tech replied 2 years ago.
Yes, I'm here. I'm troubleshooting. Is your yahoo email password ***** working fine at the yahoo website http://www.yahoo.com
Did you make any change to your email recently that may have caused the issue, such as changing email password, etc.?
What did you or Consumer Cellular try, if anything?
When you are available, please reply back at the box below to continue; we guarantee our service. Thank you,