How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 37598
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now
A new question is answered every 9 seconds

I cannot get into my gmail account

Customer Question

I cannot get into my gmail account (*****@******.***) password ***** *****
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
When you try to reset your password, what happens? What stops you from resetting it?
Or you have not tried yet to reset it?
Customer: replied 2 years ago.
I have tried using password ***** and it does not accept my answers
Expert:  Richard replied 2 years ago.
ok, when you created the email account, did you specify an alternative email address or phone number for your recovery options?
If your not sure, click on my link below and see if you have this option in addition to the questions.
https://accounts.google.com/recoveraccount
Please let me know
Customer: replied 2 years ago.
don't remember
Expert:  Richard replied 2 years ago.
No problem, thats why I indication if your not sure,
click on my link below and see if you have this option in addition to the questions.
https://accounts.google.com/recoveraccount
Please let me know