Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have my email going on this phone but cannot log onto

Customer Question
Hi. I have my email...
Hi. I have my email going on this phone but cannot log onto it with any other device as zI have forgotten my password. I have been trying for nearly 6 months now. My email address is***@******.***. Can you help. Thanks.
Submitted: 3 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 3 years ago
Oops email address is***@******.***
Answered in 21 minutes by:
6/13/2015
Email technician: Michael Norman, Information Systems Manager replied 3 years ago
Michael Norman
Michael Norman, Information Systems Manager
Category: Email
Satisfied Customers: 165
Experience: Director of Technology
Verified
Hello. My name is, Mike. I'd like to try and assist you with your issue by providing some additional information.
I see you have a Hotmail account. Technically Hotmail doesn't exist anymore, though Hotmail email addresses do. Hotmail was combined with Microsoft Outlook and Microsoft Live. In order to reset your Hotmail password, follow the instructions below:
Go to the following web page: https://account.live.com/password/reset
This will only work if you have a secondary email account registered to this Hotmail account, or you have security questions you can answer.
If you do not have a secondary email account or security questions then you need to fill out the Microsoft Account Recovery form here:
https://account.live.com/acsr
For Windows Live ID, you will type in your complete Hotmail email address.
Type an email address other than the one you are trying to recover under Contact email:.
Click Continue.
Provide as much detail as possible so Windows Live Hotmail support can connect you to your account without doubt. This is to help verify your identity.
I hope this helps resolve you problem.
Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Michael Norman Your Own Question
Michael Norman
Michael Norman
Michael Norman, Information Systems Manager
Category: Email
Satisfied Customers: 165
165 Satisfied Customers
Experience: Director of Technology

Michael Norman is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Cannot access my email address as have forgotten my new
Cannot access my email address***@******.*** as have forgotten my new password ***** I changed 3 months ago. Have entered my previous password ***** this just goes around and around in circles when as… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Cannot access my email address as have forgotten my new
Cannot access my email address***@******.*** as have forgotten my new password ***** I changed 3 months ago. Have entered my previous password ***** this just goes around and around in circles when as… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I am having problems with my email.My phone keeps asking for
I am having problems with my email.My phone keeps asking for my password ***** it seems I have forgotten it. It started asking me about a week ago and it won't go away. I have 2 email addresses. I get… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Where can I update my Yahoo profile and erect a new
Where can I update my Yahoo profile and erect a new password. Problem is, I have forgotten my Yahoo mail password ***** my country of residence has changed over the past few years. The URL I have been… read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
6 satisfied customers
I cannot login to my google account. 2 laptop, phone and
hi i cannot login to my google account JA: Are you logged into your email account on any other devices? Customer: yes, 2 laptop, phone and tablet JA: Do you have security questions or a phone number o… read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
I have been without access to my Google and Facebook
PLEASE HELP! I have been without access to my Google and Facebook accounts until the first of last month. I have forgotten both passwords. Also, I no longer have a cell phone only a land line. How can… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Trouble recovering gmail because i forgot password because
please help! trouble recovering gmail because i forgot password ***** my android had password ***** that i do not have anymore. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
I have forgotten my password. Have phone number. Its a new
I have forgotten my password JA: Are you logged into your email account on any other devices? Customer: No JA: Do you have security questions or a phone number on file to help reset your password? Cus… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Somehow I was logged off my gmail and can't remember my
Somehow I was logged off my gmail and can't remember my password. I have tried all your suggestions, but you keep asking for the last password ***** remember using. If I remembered that, I wouldn't ne… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Lots of problems getting into my account and setting up my
Lots of problems getting into my account and setting up my email … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My cousin did a account for our wedding but she has
hi there, my cousin did a account for our wedding but she has forgotten the password ***** you please help … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I cannot reset my password. My account is pearsonnancy.
Hi .. I cannot reset my password. My account is pearsonnancy … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Jess I am unable to login in my gmail account, I tried many
Hi Jess I am unable to login in my gmail account, I tried many times and now I can't go in. Kindly advise me, my email is***@******.*** Thank you … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have just had some new things installed to give me
I have just had some new things installed to give me unlimited broadband and modem etc has been upgraded now my gmail address is asking for my password. I don't know it my email is***@******.*** … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can not get into my gmail account. It wanted me to open a
I can not get into my gmail account. It wanted me to open a new account and I could not find out how to get to my old account. I ended opening a new account which I DO NOT want. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I get an error 85754 or something and I guess my password is
I get an error 85754 or something and I guess my password ***** ***** How do I fix it so I can receive gmail again? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can't change my password..it keeps going into a loop. I
I can't change my password..it keeps going into a loop. I send the code to my phone, enter it and it wants me to put in a password... which I have forgotten. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a yahoo email address: [email protected] The
I have a yahoo email address:***@******.***. The account was set up for me by on of my employees that is no longer here. I have forgotten by password ***** when I try to retrieve it it ask for her ide… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x