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Michael Norman
Michael Norman, Information Systems Manager
Category: Email
Satisfied Customers: 164
Experience:  Director of Technology
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I have my email going on this phone but cannot log onto

Customer Question

Hi. I have my email going on this phone but cannot log onto it with any other device as zI have forgotten my password. I have been trying for nearly 6 months now. My email address is***@******.***. Can you help. Thanks.
Submitted: 2 years ago.
Category: Email
Customer: replied 2 years ago.
Oops email address is***@******.***
Expert:  Michael Norman replied 2 years ago.
Hello. My name is, Mike. I'd like to try and assist you with your issue by providing some additional information.
I see you have a Hotmail account. Technically Hotmail doesn't exist anymore, though Hotmail email addresses do. Hotmail was combined with Microsoft Outlook and Microsoft Live. In order to reset your Hotmail password, follow the instructions below:
Go to the following web page: https://account.live.com/password/reset
This will only work if you have a secondary email account registered to this Hotmail account, or you have security questions you can answer.
If you do not have a secondary email account or security questions then you need to fill out the Microsoft Account Recovery form here:
https://account.live.com/acsr
For Windows Live ID, you will type in your complete Hotmail email address.
Type an email address other than the one you are trying to recover under Contact email:.
Click Continue.
Provide as much detail as possible so Windows Live Hotmail support can connect you to your account without doubt. This is to help verify your identity.
I hope this helps resolve you problem.

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