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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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I have upgraded my MAC operating system to OS X yosemite.

Customer Question

I have upgraded my MAC operating system to OS X yosemite. As i understand it, aoldesktop 9.7 will work with MAC that's running on Yosemite. My problem comes when I try to downlload aoldesktop 9.7. All that ever downloads is aoldesktop 1.7.784. What do I need to do to correct this?
Thank you,
Denis Robinson (*****@******.***)
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
It may be reverting to a previous version installed on your computer.
Can you open finder and go to Applications.
Right click on all AOL listings and choose to send to Trash
Once done, restart the computer.
Then go to my link below and install AOL from there
http://discover.aol.com/products-and-services/aol-desktop-for-mac
And it should then install the correct version.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Thank you