Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot get into my email account. A 'clean up' to my computer…

Customer Question
I cannot get into my...
I cannot get into my email account. A 'clean up' to my computer this morning must have erased my automatic sign-in. It is not accepting my password ***** since I set up my account, my phone number has changed and I no longer have a restore alternate email. What do we do now?
Submitted: 3 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 21 minutes by:
6/4/2015
Email technician: Dustin, Email Specialist replied 3 years ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,270
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Welcome, my name is ***** ***** I will assist you today!
The computer you can no longer access your email on.. Is it windows Vista?
Also, how do you usually access your email, by internet explorer, or do you often use other browsers such as mozilla firefox, or chrome?
Another important point, who is your email account with. Yahoo, gmail, aol, hotmail, etc ?
Thank you,
Dustin S.
Ask Your Own Email Question
Customer reply replied 3 years ago
Gmail internet explorer. Vista
Customer reply replied 3 years ago
I have to leave. Can u do this without me?
Email technician: Dustin, Email Specialist replied 3 years ago
Unfortunately, I cannot work through this without you.
I will be working for another 4 hours today. And normal business hour throughout the weekend.
When you have time to continue send a reply.
Thank you,
Dustin S.
Ask Your Own Email Question
Customer reply replied 3 years ago
How much time do we need .
Customer reply replied 3 years ago
Did u get my answers to ur questions above?
Email technician: Dustin, Email Specialist replied 3 years ago
I did receive the earlier answers.
I cant predict the exact amount of time needed.. Lets discuss the backup email you no longer have.
Who was that backup email with?
Gmail, yahoo, hotmail, etc? Please send just the last half, of the old backup email you no longer have.
( the portion that shows up **after** the @ sign )
Thank you,
Dustin S.
Ask Your Own Email Question
Customer reply replied 3 years ago
Don't remember . Gmail thinks it is a Yahoo account. Yahoo.com
Email technician: Dustin, Email Specialist replied 3 years ago
Would you remember the exact, and full email address that the old yahoo account would have been ?
Ask Your Own Email Question
Customer reply replied 3 years ago
Perhaps I can get back with u in a couple of hours. 8pm mountain time u.s.
Customer reply replied 3 years ago
No Dustin. That is the problem
Customer reply replied 3 years ago
And ... I ddon't have the same cell number that I used to have. So I Can not have them send me a txt msg.
Email technician: Dustin, Email Specialist replied 3 years ago
Youre welcome to get back to me when you have more time.. Theres no time limit on my ability to assist you. Dustin S.
Ask Your Own Email Question
Customer reply replied 3 years ago
Do not remember back up email. Don're have any other email.
Customer reply replied 3 years ago
Ok a bit later then.
Email technician: Dustin, Email Specialist replied 3 years ago
I will look for your replies then, and will formulate our next plan of attack. D.S
Ask Your Own Email Question
Customer reply replied 3 years ago
Hello Dustin. I'm back. You still there ... I have some more time now to work on this. I am making contact through my outlook account. Otherwise ... I cannot get into my gmail directly ... except through my Kindle Fire 6. I went to Office Depot today and they did a scan and a mini tuneup ... it is after that that my auto sign in from google disappeared. Also some items from the toolbar disappeared as well. I also had to resign in on Facebook which was also automatic.
Email technician: Dustin, Email Specialist replied 3 years ago
Question.. Your still able to get into your gmail account through Outlook?
Receiving messages, sending messages?
Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I accidently erased yahoo from this computer, and my
i accidently erased yahoo from this computer, and my recovery phone number is ***** in operation … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I changed over to aol and let my yahoo acct go (I know bad
Hi Pearl I changed over to aol and let my yahoo acct go (I know bad girl) and I guess too many emails stacked up and now I can't get in … read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
I cannot sign in to an yahoo email account. I have an mobile
I have an mobile phone no that I no longer have access to. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My email address is. I received a google security check this
My email address is***@******.***. I received a google security check this morning and did change my password. I have not been able to receive or send emails since a little after 9:00 eastern this mor… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Have forgotten my yahoo email password and don't know how to
Have forgotten my yahoo email password ***** don't know how to reser … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I am unable to log in because my password doesn't work
I am unable to log in because my password ***** work anymore … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My daughter in law has a yahoo account. she can not get into
my daughter in law has a yahoo account. she can not get into her account. the alternate e mail address was "my" work email address. I am no longer working there and I have NO access to that email acco… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
WE HAD A FORMER EMPLOYEE SET UP OUR EMAIL AND IT WAS
WE HAD A FORMER EMPLOYEE SET UP OUR EMAIL AND IT WAS SEEMINGLY IN HER NAME INSTEAD OF THE COMPANY NAME-THIS WAS DONE QUITE A LONG TIME AGO. SHE HAS SIGNED OUT OR SOMETHING AND WE NO LONGER HAVE ACCESS… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I have forgotten the password for my gmail account. It was
I have forgotten the password ***** my gmail account. It was set some time ago and the attached phone number is ***** longer correct. I need to access the account to complete the set up of my google v… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
My yahoo email is not responding...I can login, but have not
my yahoo email is not responding...I can login, but have not received an email since 3/24 and cannot send either. I see my name in the upper right corner, can access my personal info, have changed my … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I was locked out of my e-mail account...I had automatic
I was locked out of my e-mail account...I had automatic passwords set up and my phone number was just changed so I can't get sent a verification code. My e-mail is outdated too...stuck.… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have been trying to verify that I am me to open a iTunes
I have been trying to verify that I am me to open a iTunes Acct . The problems I am having are 1.the security settings are for a phone number that no longer exists and 2. The alternative email for my … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Since you have changed to .com, you have me LOCKED OUT of my
Since you have changed to .com, you have me LOCKED OUT of my e-mail acct and do not recognize my password. PLEASE contact me by phone asap xxxxxxxxxx my user name is***@******.*** You are not acceptin… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have an iPhone that has somehow got an old appleid as its
I have an iPhone that has somehow got an old appleid as its iCloud account. It is an old appleid of mine that has since been updated. I can't delete it, sign out or change to the new one and it won't … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I forgot my password for my account [email protected] This mail
I forgot my password ***** my account***@******.*** This mail use to come up on my phone without needing to use my password. I changed phones and can't access my gmail account now. Please HELP. Thank … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I got a new cell phone and in the process I have messed things
I got a new cell phone and in the process I have messed things up so bad that I cannot open my gmail on my cell and computer… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I am unable to access my email account. I know the username
I am unable to access my email account. I know the username and password XXXXX am entering are indeed correct. All of the gmail "help" online references me receiving an answer via email....which I can… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can't use email and don't have cell phone. my email keeps
I can't use email and don't have cell phone. my email keeps asking for my user name and password. I put them in, but no go. i went to system restore and tried a number of dates. I looked up system res… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x