Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Need to reset thunderbird with old data - have data, but can…

Customer Question
need to reset thunderbird with...
need to reset thunderbird with old data - have data, but can seem to link it to the application. Have renamed the olddata wioth the new data set name etc.
Submitted: 2 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
5/31/2015
Email technician: Jason Jones, Computer Technician replied 2 years ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 18,774
Experience: 10+ years of work experience.
Verified





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you,
Jason
Ask Your Own Email Question
Customer reply replied 2 years ago

What do you know about Thunderbird?

There maybe another file that has been corrupted.

perhaps the screen sharing - but want to make sure you have the right background

Email technician: Jason Jones, Computer Technician replied 2 years ago
I know just about everything about Thunderbird.
Ask Your Own Email Question
Customer reply replied 2 years ago

hate opening up my machine is there something you ask me to try first, have a MS in MIS though am a dinosaur

Email technician: Jason Jones, Computer Technician replied 2 years ago
I have remoted into computers several thousand times with no issues; however, I understand.
So far, all that I know is that you attempted to backup & restore the data from one computer to another. I don't know if the correct procedures were followed.
The instructions on how to do this manually are found on this page: https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile
Which method did you use?
Ask Your Own Email Question
Customer reply replied 2 years ago

Are you still there?

Customer reply replied 2 years ago

had a power spike that broke the link between the application and the application data.

Opened a new version of thunderbird and got a new profile name of 6chars.default copied the old data of some 16.5gig into that location and renamed the profile with the new profile name. reopened thundferbird ... this is same method I have used when migrating computers... However this time I am not seeing my email

Think there is another file that got corrupted.

Email technician: Jason Jones, Computer Technician replied 2 years ago
So, there was a power spike that occurred while you were copying the data. If this is the case, simply re-copy the files over.
Ask Your Own Email Question
Customer reply replied 2 years ago

power spike occurred while downloading email - have copied over it a couple of times - no joy.

Email technician: Jason Jones, Computer Technician replied 2 years ago
Have you tried any of the other listed methods on that page I sent earlier?
Ask Your Own Email Question
Customer reply replied 2 years ago

The one I described was one of the methods

Email technician: Jason Jones, Computer Technician replied 2 years ago
Yes, it is.
I am asking if you have tried the other options on that page or not.
As it stands, there is no reason for it not to work, if the instructions were followed without any issues.
May I ask if you are still against the remote option or not?
Ask Your Own Email Question
Customer reply replied 2 years ago

Have not tried any of the other options

Email technician: Jason Jones, Computer Technician replied 2 years ago
Please, try the other options.
I will be standing by.
Thank you,
Jason
Ask Your Own Email Question
Customer reply replied 2 years ago

file is copying takes several mins is 16.5 gig copy says 5-6 mins left

Looks like is the same thing though

Email technician: Jason Jones, Computer Technician replied 2 years ago
Thank you for the update.
Ask Your Own Email Question
Customer reply replied 2 years ago

still copying had a back jump in time - now showing 10-12 mins - now have about three or 4 versions of the file

Email technician: Jason Jones, Computer Technician replied 2 years ago
Why do you have 4 versions of the folder? When you copy it over, you are overwriting, correct?
Ask Your Own Email Question
Customer reply replied 2 years ago

well yes but am paranoid

Email technician: Jason Jones, Computer Technician replied 2 years ago
In that case, I don't understand how you can have four copies of the same folder if you are overwriting.
Ask Your Own Email Question
Customer reply replied 2 years ago

no joy

Email technician: Jason Jones, Computer Technician replied 2 years ago
I am sorry to hear that.
I understand and appreciate the fact that you do not wish for me to remote in and fix this for you. You are following the correct instructions, but they are not working.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
- Jason
Ask Your Own Email Question
Customer reply replied 2 years ago

well if you think you can do the fix remotely ......

And no one has picked up

Had to get new email working so set up thunderbird but would like to bring my history into the program.

Email technician: A. Stevens, Computer Engineer replied 2 years ago
A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1,557
Experience: 10+ years of Desktop, Laptop, and Server troubleshooting and support.
Verified
Hi - sorry about the delay...I can definitely help you to do it remote if you are still interested?
Ask Your Own Email Question
Customer reply replied 2 years ago

Last guy just went through the stuff on the web - not sure why I should be paying an extra $20.... My initial query described that I did the restore available on the web myself Not happy with their help

Email technician: A. Stevens, Computer Engineer replied 2 years ago
Sorry, I was just picking up the question based on the last request...additional services carry a fee. We don't have to go that route if you do not wish to. I was reading through the question and it seems that the previous tech had you on the correct route but not sure why it didn't resolve.
Ask Your Own Email Question
Customer reply replied 2 years ago

I had already done everything in the list - so can you help it seems there is a configuration issue in the file that is getting crosslinked and not picked up. Am guessing that the data at 16.5gig is still there. So can you help under the previous agreed amount?

What would you do?

Email technician: A. Stevens, Computer Engineer replied 2 years ago
Do you have another computer you could try the restore on?
Ask Your Own Email Question
Email technician: A. Stevens, Computer Engineer replied 2 years ago
What OS are you running? Win 7, 8, Mac OSX, etc.?
Ask Your Own Email Question
Customer reply replied 2 years ago

Win 7

Believe after the spike thunderbird may have set new configuration file without deleting the previous messages and it won't change out when you do the copy rename.

The data is there in the data structures but they have a relatively cmplex database that needs to be rematched.

Email technician: A. Stevens, Computer Engineer replied 2 years ago
Right...agreed...if you don't have another computer to try do you have another user profile available (or you can create one) - log in to that and try loading the dbase to see if it works...might be an issue with something in your profile not agreeing.
Ask Your Own Email Question
Email technician: A. Stevens, Computer Engineer replied 2 years ago
Sorry I have to step away unexpectedly and cannot continue right this minute...I will be able to return in about 3 hours if that is ok? Otherwise I can opt out and let someone else pick up the question if you need to resolve immediately.
Ask Your Own Email Question
Customer reply replied 2 years ago

As mentioned created a new working profile that links to the proper email accounts. Tried the rename process again - no joy.

What I think needs to happen is the database of thunderbird needs to be opened manually and new data files added-copied pasted/imported into it and then reindexed.

not sure but think thunderbird uses something called sqllite?

Email technician: A. Stevens, Computer Engineer replied 2 years ago
Have you attempted this yet? Steps to Rebuild the Global DatabaseQuit Thunderbird.Locate the global-messages-db.sqlite file in your Thunderbird Profile .Delete the global-messages-db.sqlite file.Start Thunderbird. The re-indexing process will start automatically. Depending on the number of messages, it might take some time for the indexing to complete. You can continue to use Thunderbird, but performance might be affected and search will return only partial results or even no results until the indexing is complete. The indexing progress can be monitored through the Tools | Activity Manager menu.
Ask Your Own Email Question
Customer reply replied 2 years ago

no will try - will move the file with the data in and use that one

thx will give that a try

Email technician: A. Stevens, Computer Engineer replied 2 years ago
No problem...let me know what results!
Ask Your Own Email Question
Customer reply replied 2 years ago

No joy - has the same aborted headers of email areas - was worried that it isn't picking up the correct headers ... this said in the bowls of the mail subdirectory down a bit are the correct names.

The application is't picking them up properly and hooking it all together

Email technician: A. Stevens, Computer Engineer replied 2 years ago
Sorry to hear that...let me try to find some alternate methods to rebuild and get back with you
Ask Your Own Email Question
Customer reply replied 2 years ago

ok

Customer reply replied 2 years ago
Relist: Incomplete answer.
He needs to go research - maybe he can find an answer but he certainly is not a skilled thunderbird in the bowels kind of expert, nor is he an expert in the underlying database program
Customer reply replied 2 years ago
Relist: Other.
Not answered.
Email technician: A. Stevens, Computer Engineer replied 2 years ago
Might give this a try: 1. Quit Thunderbird 2. Open the mail location in thunderbird: a)users\username\appdata\roaming\thunderbird\profiles\profilename.default\ in Windows b)Library/Thunderbird/profiles/profilename.default/ in Mac OSX 3. Backup the thunderbird profile folders to an alternate location so that it can be restored if anything goes wrong. 4. Now delete all .msf index files in profile folder 5. Restart thunderbird and see if it works.
Ask Your Own Email Question
Customer reply replied 2 years ago

Will try but suspect won't work.

When I copy in the data file it shows a data structure or data views inconsistent with the data....

There is a file called mailviews.dat and another virtualfolders.dat that I suspect hold the description of what was there ---- the email lists of two accounts and the trash, the lists of auto sort to my dogs mailing list records (emails come to one of the accounts and are auto filtered to this file) the periodic breakup (annually) of the main mail into annual files, the sent files etc that shows up incorrectly.

Am not sure how deleting the msf files will do so, but will try.

------------------------------

Tried it and as suspected the incorrect view of the data files appeared again. As a note there were something like 28 msf files in the parent level of the xxxxxx.default mail database. They did show the names of the file folders I am looking for - mail account1.msf mailaccount2.msf mailaccount12014.msf dogs.msf etc. However when opening thunderbird it showed only one mail account like when I just copy the entire file in and rename with the name of the file autogenerated during install, or the name created by thunderbird profile manager.

What I think needs to happen is something needs to go through the xxxxxx.default directory and find all the msf files or the datafiles associated with the msf files and recreate the datastructure of what was there and then recreate the dataviews when thunderbird starts -- what I am just guessing is contained in the mailviews.dat file or the virtualfolders.dat file.

Have deleted the oldbackup and am copying another backup into that location.

Any further ideas?

Email technician: A. Stevens, Computer Engineer replied 2 years ago
OK, please let me know if anything positive results from that
Ask Your Own Email Question
Was this answer helpful?
Ask A. Stevens Your Own Question
A. Stevens
A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1,557
1,557 Satisfied Customers
Experience: 10+ years of Desktop, Laptop, and Server troubleshooting and support.

A. Stevens is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

1,557 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
How can I add an contact list to my I pad and have it in
How can I add an contact list to my I pad and have it in its' own group so I can send a message to the group and not the rest of my e mail contacts.… read more
Harry
Harry
1,694 satisfied customers
I have some emails I want delivered but they won't go.
I have some emails I want delivered but they won't go . … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just received a call saying my yahoo account was trying to
I just received a call saying my yahoo account was trying to be used by someone other than me. What can I do to stop it from happening? … read more
Cody
Cody
Computer Science
2,301 satisfied customers
I am a member of The Sate Crew! Can't get into it! Please
I am a member of The Virginia Sate Crew! Can't get into it! Please help and thanks. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
I just got a new apple 8plus mobile phone and I received an
I just got a new apple 8plus mobile phone and I received an email saying I had purchased an icloud plan 2TB storage which I don't want. Not sure how this happened.. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't get my e-mail on my screen. It keeps referring to
I can't get my e-mail on my screen. It keeps referring to "Do I want ??? on all my devices. I have tried to clear the screen for over an hour. I just want to read my e-mail. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I've recently upgraded to the new iphone X and as I've
Hi, I've recently upgraded to the new iphone X and as I've always had my passowrds directly saved on my old ph and pc, its been more than 5years since I've had to log in using the password ***** I hav… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I received my cup for my grandson and I love it. Still
I received my cup for my grandson and I love it. Still waiting for the one for my granddaughter so I can give them to them the same time. When do you think I will receive it thank you … read more
Harry
Harry
1,694 satisfied customers
I have the wrong username. I have outlook as my main
I have outlook as my main provider and gmail as my second … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I have created two email accounts and have forgot the
I have created two email accounts and have forgot the password ***** my Apple ID is attached too. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
98 satisfied customers
This morning at 10 Windows Live started a download that
this morning at 10 Windows Live started a download that lasted almost all day..Now when I open my emails everything is sideways and unreadable..please help … read more
Cody
Cody
Computer Science
2,301 satisfied customers
I have never used Spotify because I was unable to get my
I have never used Spotify because I was unable to get my Sonos to accept.I have just realised I have been paying 2 accounts for quite awhile.Could you please cancel the account for me? … read more
Harry
Harry
1,694 satisfied customers
I want to know how I can get back into my old gmail account
I want to know how I can get back into my old gmail account it's***@******.*** my ex locked me out of it and I don't have my back up codes cuz I don't have the same number or phone who can help me… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
137 satisfied customers
I GOT LOCKED OUT OF MY PHONE 2 DAYS AGO IT WAS CONNECTED TO
HI I GOT LOCKED OUT OF MY PHONE 2 DAYS AGO IT WAS CONNECTED TO MY GMAIL ACCOUNT***@******.*** AND I HAVE FORGOTTEN THAT PASSWORD ***** HAVE BEEN UNABLE TO RESET … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Trying to determine if you have record of my membership.
Trying to determine if you have record of my membership. … read more
Donna French
Donna French
Bachelor of Science
51 satisfied customers
I can send gmail outgoing..but canot receive gmail. The
I can send gmail outgoing..but canot receive gmail … read more
Cody
Cody
Computer Science
2,301 satisfied customers
How do i make google voice work on my iphone6plus. Its
How do i make google voice work on my iphone6plus JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: its google chrome JA: How do you usually access your email? On a phone or tabl… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
6 satisfied customers
Something weird is happening. I try to sign in as usual, but
Something weird is happening. I try to sign in as usual, but I think some-one's trying to hack my account. I can't get through on my usual password. Please help! … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x