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It's not my e-mail! AOL. I'm having the same problem that
I'm having the same problem that I've had at increasingly frequent intervals; I am unable to access my person financial page, successively entitled "My Portfolio", "My Portfolio #1", "JEF Portfolio", etc. ad infinitum; Icalled tech support last Thursday and was connected to the correct page and assure that it could be readily accessed as one of my "Favorite" ; each of my previously designated "favorites" has been subsequently disengaged. I get nothing --- and now there is but one (sometimes) such favorite showing --- and it is wholly unresponsive. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
TO SEE MY EMAIL DESCRIPTIONS. THE ONLY THING THAT I HAVE ARE
I AM UNABLE TO SEE MY EMAIL DESCRIPTIONS. THE ONLY THING THAT I HAVE ARE THE ICONS FOR EACH EMAIL WHAT CAN I DO TO OPERATE LIKE I DID FOR AT LEAST 10 YEARS? I AM USING AOL 9.8.1 REV 4346.1012… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,691 satisfied customers
The contents of each and every folder in the menu is
The contents of each and every folder in the menu is displayed in my AOL Favorites. It does not go to each and every web site. I, then have to close each and every folder (75 to 100 folders) so then I… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,691 satisfied customers
Up until yesterday my aol 9.7 worked fine on my dell widows
up until yesterday my aol 9.7 worked fine on my dell widows 8...now it does not open it still works on my old vista pr laptiop i need some help since i am a cpa… read more
Jason Jones
Jason Jones
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19,965 satisfied customers
RUNNING WINDOWS 7 HOME PREMIUM, AOL 9.7 DESKTOP, CAN'T GET
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Kamil Anwar
Kamil Anwar
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Since installing AOL 9.7 I am unable to access my address
Since installing AOL 9.7 I am unable to access my address book. Addresses exist and come up as suggestions when I begin to type in address. Very frustrated. I unistalled 9.7 and reinstalled with the s… read more
Martin
Martin
Network Engineering Diploma
1,657 satisfied customers
Is there a problem with AOL 9.7 and windows 8.1??My wifes
Is there a problem with AOL 9.7 and windows 8.1?? My wifes AOL was working fine last night on her desktop. Now the mail function is not working properly. We can't get the new mail sometimes. It comes … read more
Richard
Richard
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IT Manager, Consultant
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I've lost my contact list, it is all gone. Can I get it back?
I've lost my contact list, it is all gone. Can I get it back? I called my computer tech support and he said it is not a computer problem but an aol problem. Please help. Esther Becker… read more
Randy IT Tech
Randy IT Tech
3,525 satisfied customers
I have this same problem, but everytime I go into AOL System info area
I have this same problem, but everytime I go into AOL System info area, it says that it has stopped working and closes. I cannot print out anything from AOL using the 'PRINT' icon or tab. If I do Cont… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
22,762 satisfied customers
We are no longer paying AOL customers, but we have been using
We are no longer paying AOL customers, but we have been using AOl as our homepage. Not too long after we stopped being paying AOL customers we started having problems with our mail and favorites on ou… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
22,762 satisfied customers
Suddenly, without any software modifications at all, unable
Suddenly, without any software modifications at all, unable to print from 9.7 AOL browser any webpages. Although, e-mails print fine. Never an issue for years?? Any suggestions. When I open the printe… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,804 satisfied customers
I live in Germany - use Windowes 7 and use AOl as my browser.
I live in Germany - use Windowes 7 and use AOl as my browser. As of yesterday I cannot open the signon screen for AOL from my desktop.… read more
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Viet - Computer Tech
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The reply, forward, and reply all buttons are grayed out.I
The reply, forward, and reply all buttons are grayed out. I also cannot receive and acknowledge downloads.… read more
Robert M.
Robert M.
Bachelor's Degree
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When I open email, I can't see the email or the sender, only
When I open email, I can't see the email or the sender, only the icon, and I can't repyl or forward. Why? How do I fix it?… read more
Ansh P.
Ansh P.
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Bachelor's Degree
6,385 satisfied customers
The "Welcome" screen will not load when signing on to Aol De
The "Welcome" screen will not load when signing on to Aol Desktop 9.7. However, I can get to my aol email okay in the aol browser.… read more
Ansh P.
Ansh P.
System Analyst
Bachelor's Degree
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Can read mail, just can't see TOPIC next to date before I
Can read mail, just can't see TOPIC next to date before I read it. Can't reply to mail. Help! Please !… read more
James K.
James K.
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1,585 satisfied customers
When I upgraded to 9.7 all of my older email stored on my computer
When I upgraded to 9.7 all of my older email stored on my computer disappeared. What is the file name in which they are stored and can they be retrieved?… read more
Dustin
Dustin
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8,066 satisfied customers
For the past two days, suddenly my new mail in-box had no subject
For the past two days, suddenly my new mail in-box had no subject line or sender. If I highlight the line, I still can read the mail, but I cannot screen for which letters I wish to open before readin… read more
jstinehelfer
jstinehelfer
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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,804 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

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1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

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Technical Director of IT Company

Frederick S

Frederick S

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IT Miro

IT Miro

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A. Stevens

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10+ years of Desktop, Laptop, and Server troubleshooting and support.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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