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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I can not get into my email accnt. ***@******.*** I get alo

Customer Question

I can not get into my email accnt. ***@******.***
I get alot of mail on my Iphone. I sometimes go on my computer accnt.
a while ago @ 1 mos or longer they ( safari?0 wanted me to varify that it was me trying to get on my accnt.
i have to print off some documents sent to my Iphone and can't.
Submitted: 2 years ago.
Category: Email
Expert:  Martin replied 2 years ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
When was the last time you were able to access your email account?
Have you accessed it from the computer you're on now?
May I start a remote session that way I can take a closer look at the problem and fix it for you directly?
Customer: replied 2 years ago.
What is the $56 for, does that towards fixing the problem?? The additional charge of $42.24 is something different again??
Customer: replied 2 years ago.
The last time that I was on that accnt was a mos ago or longer.
yes i always used this computer.
Expert:  Martin replied 2 years ago.
I cannot see how much you bid for your question, the remote connection is an additional service and is billed apart - it is also refundable for up to 30 days.
If you've logged into that account from the computer you're on now then there's a good chance the password ***** ***** in the Windows registry and I can retrieve it for you.
Would you like to give it a go?