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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot log into Facebook every password ***** have used they

Customer Question

I cannot log into Facebook every password ***** have used they say it is incorrect. Cannot get mail either.
Submitted: 2 years ago.
Category: Email
Expert:  Dustin replied 2 years ago.
Welcome, my name is ***** ***** I will assist you today!
The issues you are experiencing are clearly abnormal, it almost sounds as if someone else has access to your account. But since you are changing the password ***** they should lose access..
Whether that is the issue or not, Something is clearly going wrong.
Can I start by asking you how you are accessing facebook primarily. Through a computer, a phone, or through your ipad?
Thank you,
Dustin S.
Customer: replied 2 years ago.
My Ipad
Customer: replied 2 years ago.
I cannot get mail either.
Expert:  Dustin replied 2 years ago.
You also mentioned that your mail isnt working properly on the ipad.
Besides the ipad, do you have a regular computer, windows or mac?
Customer: replied 2 years ago.
I need my Facebook account to open.
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Dustin replied 2 years ago.
I cannot connect remotely to an ipad.
Do you have access to a windows PC, or a mac?