Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My IPhone 4S iOS mail (yahoo installed, not the yahoo mail…

Customer Question
My IPhone 4S iOS mail...
My IPhone 4S iOS mail (yahoo installed, not the yahoo mail app) will not update the inbox for about a week. Error message "will not connect to server" and "cannot get mail" message. My folders appear as normal.
I have tried multiple things; none of these work.
-Deleting account and reinstalling
-Reset settings, network, and restored entire phone
-Adding mail account through "other", manual IMAP
-Turning off wifi versus ATT service
-Reset wifi and router
-moved all inbox emails to separate folder
-sent myself email from browser, desktop receives it but not on iPhone iOS mail
- I installed Yahoo Mail app as a test, it works fine but the iOS mail version still does not change; read it was supposed to sync if you did this.
-tried changing password ***** desktop then on phone. Phone will verify new password ***** when you go back to password ***** screen it does not show the right number of characters for the new password. I went from the original 7 digit password ***** a 10 digit. The password ***** always shows a 8 digit password ***** time you re-check it after verification. I have never used a password ***** this amount of characters.
Submitted: 3 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 3 years ago
Also, in the account setup of the iPhone iOS mail, I have changed the name line to my yahoo username and description line to read my full email address - as another forum suggested - no luck.
Answered in 1 hour by:
5/22/2015
Email technician: Chris Lindsey, IT Technician replied 3 years ago
Chris Lindsey
Chris Lindsey, IT Technician
Category: Email
Satisfied Customers: 370
Experience: IT Technician at Tech Amelia
Verified
Hello, my name is ***** ***** I would like to personally welcome you to JustAnswer.
After you have made a new account, selected Yahoo Mail, made sure the Mail is selected, then try to receive. Go to Settings, Mail, your Yahoo account, look at the password ***** see if it is correct - if it not make sure the uppercase is not effecting the first symbol.
I look forward to your reply, please let me know the iOS version and if it is jailbroke.
Chris
Ask Your Own Email Question
Customer reply replied 3 years ago
Yes mail is always selected, uppercase re-checked, 8.3 software, not jailbroke.
Customer reply replied 3 years ago
I can send emails but not receive through the iPhone IOS mail.
Email technician: Chris Lindsey, IT Technician replied 3 years ago
Go ahead and confirm all of these steps:
https://help.yahoo.com/kb/mobile/fix-problems-yahoo-mail-ios-mail-sln3702.html
Once you have done so, we may need to check the settings in your Yahoo mail using remote support.
Let me know.
Chris
Ask Your Own Email Question
Customer reply replied 3 years ago
Yes, all these items were covered in my initial question/detailed info. I also have looked for the sync setting in yahoo using the gear icon; however was unable to locate them using the screenshots on other forums. Maybe Yahoo changed the layout.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chris Lindsey Your Own Question
Chris Lindsey
Chris Lindsey
Chris Lindsey, IT Technician
Category: Email
Satisfied Customers: 370
370 Satisfied Customers
Experience: IT Technician at Tech Amelia

Chris Lindsey is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have been signed into my yahoo mail on my phone and iPad
I have been signed into my yahoo mail on my phone and iPad for so long that I've forgotten my password. The recovery email on my account is no longer active and I do not have a phone number attached t… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Cannot set up my ATT email account on AppleI Phone. Yahoo.
cannot set up my ATT email account on AppleI Phone … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Had to change yahoo mail password; now cannot send emails
had to change yahoo mail password; now cannot send emails from mail on mac book pro … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Having a problem with my emails. I am unable to sync, update
Having a problem with my emails. I am unable to sync, update my IPhone or my sbcglobal.net ("outlook") account on my laptop. However, I am able to access from yahoo.com directly from my laptop. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have still same issue. Yahoo. Phone and web browser. Im
when i try to change my paasword i recieved this massage " Uh-oh...Looks like we can't recover your account online. Please visit our help site to get back in"… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I recently upgraded to iOS 11 on my iPhone 6s. Now it
I recently upgraded to iOS 11 on my iPhone 6s. Now it doesn't recognize my home wifi. Can you help? … read more
Jon
Jon
Bachelors Degree
728 satisfied customers
My iPhone suddenly dropped my hotmail account this morning.
Hi, my iPhone suddenly dropped my hotmail account this morning. I have tried a hard reset on the phone; deleting and re-adding the account; changing password; resetting network settings, etc. Any thou… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
Not seeing or receiving any mail on my iphone or ipad. I can
not seeing or receiving any mail on my iphone or ipad. I can sign into my yahoo online and see it. I can also see my "sent" mail on both devices, but the inbox is empty! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
Help. I have a verizon account, use e-mail, I have a Galaxy
Help. I have a verizon account, use***@******.*** for my e-mail, I have a Galaxy Note 5, and I am told by verizon and by att that yahoo manages the e-mails. Now the problem, recently on my galaxy note… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
MY EMAIL ON MY IPHONE 4S WILL NOT WORK USING MY EMAIL ADDRESS
mY EMAIL ON MY IPHONE 4S WILL NOT WORK USING MY EMAIL ADDRESS***@******.*** I HAVE TAKEN IT TO AT&T FOR HELP AND THEY COULD NOT HELP ME WHAT DO YOU THINK?????????????… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have an iPhone 6 and just recently I found I'm not getting
I have an iPhone 6 and just recently I found I'm not getting my emails pushed nor can I see emails that have been sent, my files folders, trash, etc. I use pacbell.net. It looks like my iCloud account… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My gmail account was disabled due to suspicious activity (my
My gmail account was disabled due to 'suspicious activity (my account was hacked) I have changed my password XXXXX find the following notation on my account: The server returned the error: Application… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My gmail inbox is not working on my iphone 5 since the day
My gmail inbox is not working on my iphone 5 since the day before yesterday morning, it gives me a message the mail server imap gmail.com is not responding, verify that I have entered the correct acco… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I have set up my iPhone to work with gmail using the exchange
I have set up my iPhone to work with gmail using the exchange settings, as recommended by my university staff. I have iOS 5.1 on an iPhone 4. I can see my inbox, and I can see my email folders (now la… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
My Yahoo email account will not update current messages to
My Yahoo email account will not update current messages to my inbox. It is working fine on my pc. I have reset the phone and reinstalled yahoo mail. Any help?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
all my emails are going to trash automatically. What should
all my emails are going to trash automatically. What should I do? haven't heard anything back. should I have?… read more
Dr. Dan
Dr. Dan
Doctoral Degree
572 satisfied customers
this morning when I checked my Yahoo emails on my Iphone I
this morning when I checked my Yahoo emails on my Iphone I got a error saying that the user name or pw for apple.imap.mail.yahoo.com is incorrect. I can get in on my laptop with no problems. I spent 3… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can no longer get email on my i phone because yahoo wont
I can no longer get email on my i phone because yahoo won't verify my password XXXXX my account. [email protected]… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x