How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My MS Office Outlook 2007 receives e-mails at***@******.***

Customer Question

My MS Office Outlook 2007 receives e-mails at***@******.*** but refuses to send. Incoming mail server is currently What are the different numbers that I can enter in the incoming mail server field ? My dialup login is***@******.*** I use a cellC dongle to connect to the internet and their technical support says I must have in the outgoing mail server field and I remember that before this problem started there was a string of 4 numbers separated by dot sin the incoming mail server field.
Submitted: 2 years ago.
Category: Email
Expert:  Jess M. replied 2 years ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your email issues. Are you using Windows Vista, 7 or 8?
Also, can I remotely access your computer so that I can directly assist you in fixing your email issues while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($10.99) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,