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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I had to reset my phone and can now get on my account. I reset

Customer Question

I had to reset my phone and can now get on my account. I reset password ***** that did not help.It still says username or password ***** Help!!!!
Submitted: 2 years ago.
Category: Email
Expert:  Jason Jones replied 2 years ago.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which phone are you using?
Thank you,
Customer: replied 2 years ago.
Galaxy Note 3
Expert:  Jason Jones replied 2 years ago.
Thank you for the update. It may be a setup issue with the Yahoo account.
May I start a remote screen sharing session with you on a computer that you are at so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.

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