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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My computer was hacked, sent out bogus email asking for $$$---also

Customer Question

my computer was hacked, sent out bogus email asking for $$$---also my mailbox contacts disappeared & I was unable to notify people. My wife took care of the notification but now my mailbox is "frozen". Also how can I retrieve all of my old mailbox addresses? I haven't received any emails since this happened.
Submitted: 2 years ago.
Category: Email
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question.
Who's your email provider, e.g. Yahoo, Gmail, etc.?
May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with checking the account?
Keep me posted.