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flopcat98
flopcat98, Consultant
Category: Email
Satisfied Customers: 9027
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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Since you have changed to .com, you have me LOCKED OUT of my

Customer Question

Since you have changed to .com, you have me LOCKED OUT of my e-mail acct and do not recognize my password. PLEASE contact me by phone asap xxxxxxxxxx my user name is***@******.*** You are not accepting my pass word. PLEASE HELP Virginia
Submitted: 2 years ago.
Category: Email
Expert:  flopcat98 replied 2 years ago.
You should still be using the .net email address to sign in with
have you tried using the lost password ***** on this page
https://www.fastmail.com/html/?MSignal=LostPassword-*
try putting in both the allmail.net email address and the alternate email address that you put in when you created the account. it will send a reset password ***** to that alternate email address.
Customer: replied 2 years ago.
I have tried this I think I have the wrong password don't send an e-mail I can,t get in
Expert:  flopcat98 replied 2 years ago.
when you created the account you should have put in a SECOND email address that you also use. That second email address is where they would send the reset link.
If the email was logging in automatically with a saved password ***** you do not recall but no longer will because the website changed you can try these instructions to find the old password ***** it was saved in your browser
https://www.fastmail.com/help/account/pwmanager.html