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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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How can i recover my gmail account. i had my computer cleaned

Customer Question

how can i recover my gmail account. i had my computer cleaned up for existing viruses and my gmail dissappeared after.
Submitted: 2 years ago.
Category: Email
Expert:  Jess M. replied 2 years ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your Gmail issue. Before I can help you with this, please tell me the following:
1. Did you format or erase everything on your computer?
2. Can you still remember your Gmail account but forgot the password?
3. Or did you forget both the gmail email address including the password?
Please let me know so that I can help you further.
Best regards,
Jess