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I am unable to access my mail. Recently, changed password

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I am unable to access...
I am unable to access my mail. Recently, changed password ***** have forgotten it. The Website is sending to my eMail account however am not receiving the re-set information.
Submitted: 2 years ago.Category: Email
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Answered in 9 minutes by:
5/13/2015
Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
Richard Hall
Richard Hall, Server and client Support all platforms
Category: Email
Satisfied Customers: 249
Experience: Chief Information Officer at Spectrum Contracting Serv.
Verified
Hello my name is***** see you are using Yahoo email and are sure you are receiving email.That is good. How were you able to tell you were getting mail if you can't access it?
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Customer reply replied 2 years ago
The last time I received Yahoo mail was on April 29th. So, I thought I needed to delete some eMail to clean it up so I could receive any current mail.
Customer reply replied 2 years ago
I had been receiving mail to view on my phone and did not have to access my physical account.
Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
Ok. So you were accessing your yahoo mail via internet explorer or some other browser and changed your password.You should have provided a rescue email address when you signed up. It is going to that address. If you used two-step authentication, and associated your email account with your cel you should be able to verify your change via your cel phone as well.
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Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
Since you can still access via phone, that's a good sign.Is that where you are trying to change your password?
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Customer reply replied 2 years ago
This account was established in 2010 and I do not remember the steps taken but I did set up security questions that I have th4 answers to.
Customer reply replied 2 years ago
No, I changed the password ***** my home computer not my mobile device.
Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
For your email, not your windows password *****?
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Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
If you changed it on the email, then the phone should have not connected properly after that.
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Customer reply replied 2 years ago
Correct
Customer reply replied 2 years ago
How can I reset the password ***** receive my mail or do I have to establish another account.
Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
We can try re-establishing this account.I'll walk you through the steps.
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Customer reply replied 2 years ago
Thank you
Customer reply replied 2 years ago
Do you need my old password?
Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
No problem. hopefully it won't be too difficult. I just need to figure out where in the chain we have the isssue.Go to this link:https://login.yahoo.com/config/login?.src=fpctx&.intl=us&.done=https%3A%2F%2Fwww.yahoo.com%2FThen click I can't access my account. It will forward you to a page with 3 options.
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Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
Old password, not likely. Select the to selection "I have a problem with my password ***** I am not able to receive a password ***** my phone" Click next
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Customer reply replied 2 years ago
I have done this multiple times and it is sending the eMail some where but I am not receiving it. That is the frustration.
Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
Understood, but I need to see it happen during our steps to determine what I can do to recover the account or if a new one is going to be necessary.It will ask you for your user id.Enter that and click next. Then you should get your security questions.Stop when you get there and let me know.Thanks,Rich
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Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
So just to be 100% sure, you are no longer receiving your email on your phone correct?
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Customer reply replied 2 years ago
I receive a message that stated a customer service rep has to reset
Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
On the phone?
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Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
I can remote in and take a look at this with you. Might help.
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Customer reply replied 2 years ago
I am no longer receiving eMail that is correct. I did not get security questions
Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
No security questions. Is that where you were notified that a customer service rep has to reset?
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Customer reply replied 2 years ago
This is the message. Your password *****’t be reset online.For security reasons, you need contact Yahoo Customer Care to help you reset your password.
Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
What's the email, no password ***** I just wnat to see the message.just give the [email protected] before the yahoo.com
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Customer reply replied 2 years ago
I do not understand the question.
Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
Your yahoo email id. Just leave off the yahoo.com part of the address.
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Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
I don't need the password. I want to see the message pertaining to customer care so I can point you in the right direction.
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Customer reply replied 2 years ago
There are some codes that is coming and I am entering but nothing is happening.
Customer reply replied 2 years ago
We couldn't match the Yahoo ID you entered with information in our database.
Customer reply replied 2 years ago
Are you there?
Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
Yes. I am.
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Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
I would like to go through this methodically. The circumstances are changing.Would you like me to remote in and go through this with you?
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Customer reply replied 2 years ago
I am going to have to complete this conversation. What should I do later today when I have more time?
Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
That is fine.I cannot tell you the fix, if you are receiving text messages then something is associated.I can't determine what the problem is other than the bad password. I'll need more info to help you reset it. You are doing things mostly right, we're missing a step somewhere.
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Customer reply replied 2 years ago
Thank you and how do we close this conversation, please.
Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
I'll close it for you.Thanks,Richard
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Customer reply replied 2 years ago
Good-bye
Email technician: Richard Hall, Server and client Support all platforms replied 2 years ago
Have a good day.
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Richard Hall
Richard Hall
Richard Hall, Server and client Support all platforms
Category: Email
Satisfied Customers: 249
249 Satisfied Customers
Experience: Chief Information Officer at Spectrum Contracting Serv.

Richard Hall is online now

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