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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have been a Microsoft customer for

Customer Question

My Name is***** I have been a Microsoft customer for more years than I can remember. I am told the credit card used to support my "Dial Up" account needs to be updated. Being and old fossil, I have no recollection of my password. I cannot access my alternative e-mail account - again no memory of its password. I cannot open or get access to my Microsoft accounts - PLEASE - I NEED SOME HELP!
Submitted: 2 years ago.
Category: Email
Customer: replied 2 years ago.
Listen closely: I DO NOT HAVE KNOWLEDGE OF ANY PASSWORDS IN YOUR FILES. i KNOW MOTHING! HELP ME!
Customer: replied 2 years ago.
I have no idea of how long ago my Microsaft account was set up - maybe 25 yerars ago. HELP ME!
Expert:  Dustin replied 2 years ago.
Hello ***** my apologies that no one has responded to you sooner.
My name is ***** ***** I will do my best to assist you.
To start out, Let me ask the exact name of the company who you pay for internet.
Please respond when you can so we can work together to resolve this issue.
Dustin S.

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