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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have "saved" emails that I would like to get back to, but

Customer Question

I have "saved" emails that I would like to get back to, but every once in a while Thunderbird will dump them and I have to try to remember them to add them back to the top.
I highlight them for a reason because they have info I need to refer back to.
This is a problem! What is causing Thunderbird to "clear out" the ones I've opened and saved.
Submitted: 2 years ago.
Category: Email
Expert:  Sandy replied 2 years ago.
Hi, I am Sandy and I look forward to help you today with the best answer possible.Would you allow me to take remote control of your computer and fix all the issues quickly as per your permission while you stay in front of it. It is 100% safe and secure.Remote support can save a lot of time if you are not comfortable with performing steps yourself.Remote access is an optional additional service($5 only) offer regardless of how long it will take me to fix the problem. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help. Click on "Get Extra Help" (Usually written with an orange background).Visit this website:www.join.meClick “Start Meeting” on that page and download and run this file.You will get a pop up on top of the screen.That pop will show you a 9 digit number. Please tell me about this 9 digit number.We have an A+ rating with the Better Business Bureau website: will work with you until it is fixed.Keep me posted by clicking "Reply to Expert”.