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I have been trying since TUESDAY to get my Incredimail back

working. I had to...
I have been trying since TUESDAY to get my Incredimail back working. I had to take my computer in to have some work and my Incredimail contents were gone. I have licenses for Gold-Premium-LTWIZ--BACKUP--HALLOWEEN. I have tried VIP support but have not heard from them in nearly 3 days. I have done everything they say but it is not working. I had folders I had created, Address Book, plus all the letters etc for my licenses. should I just uninstall Incredimail and then download again? Will all my things be there? They gave me a link to click on to download the Gold etc but when I go to my Style Box only part is there. Most of the boxes are black---but it shows the name and when I click on it, it works like to send it on an email,. I am t-totally disgusted
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Answered in 43 minutes by:
10/18/2013
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,381
Experience: 10+ years of work experience.
Verified

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


May I ask, which version of Windows you are using?

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Customer reply replied 4 years ago

windows 7



Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.

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Customer reply replied 4 years ago

yes


 


Thank you.

Please, click the following link and run the remote application after it is downloaded: http://166.78.231.170:8040/?Session=fc2c48f9-d546-48ab-b482-9db8fcd2e8ec

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I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,381
Experience: 10+ years of work experience.
Verified
Jason Jones and 87 other Email Specialists are ready to help you
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Jason Jones
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,381
17,381 Satisfied Customers
Experience: 10+ years of work experience.

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