Welcome, I am Cory. I will be assisting you today.
I am sorry you are having trouble accessing your Hotmail account.
Because your not able to reset your password, the best thing to do is complete the recovery form.
Please follow the steps below to complete the recovery form:
Did you lose access to your alternate email? In Step 1, you will be able to give them an email address you want the reset information to go to.
You will need a functioning email address; that way Hotmail can contact you about the blocked account.
If you do not have one, you can create one here - https://accounts.google.com/SignUp at Gmail.
Please click https://account.live.com/acsr to start the recovery of your account.
1. Enter the Email address that you can not access at the top.
Enter the email address you can be contacted at, at the bottom.
2. Enter your account information. Please make sure you complete the areas with your Name, Birth date, and your Zip Code.
Do not complete the billing information at the end of the page. When you submit the form, it will cause it to reset, as well as erase your details.
Once you have completed the form please Submit it.
3.Then your information will be sent to MSN/Hotmail.
You can confirm this by seeing, "Your information has been submitted" at the top.
The page says it will take 24 hours. However, in some cases it can take from 10 minutes to 3 days.
Some Hotmail users are able to re-gain access in as little as 10 minutes after completing the form.
Once you complete it, you should get an email from Microsoft saying they got your request and will respond in 24 hours. (It can take longer.) Please be sure to check your junk/spam folder.
Remember, you can always come back here and follow up with me about this question at no additional charge, if needed.
If you have any questions, please reply and I will be happy to assist you.
Please remember to rate my answer below.
I will not get credit for assisting you today unless you rate 'Ok Service' or higher and click Submit.