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Bellsouth.net email account login gives password error

Can't access bellsouth.net email account...

Can't access bellsouth.net email account. It gives   password   error message

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Answered in 2 minutes by:
6/28/2013
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,696
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hi, I look forward to helping you with your issue today.

What program do you use to access your bellsouth account? Internet explorer, outlook, outlook express, Windows Live Mail or other.

JACUSTOMER-4wbm2n5y- :

IE10. Windows Live Mail 2011

sandy :

okay, Have you tried to reset password?

JACUSTOMER-4wbm2n5y- :

NO

sandy :

okay.Please try to reset your password once:

Please go to https://uversecentral1.att.com/uvp/home/password_reset and enter your bellsouth.net email address as the member ID, then click on Next, in order to reset the bellsouth.net email password.
JACUSTOMER-4wbm2n5y- :

ATT says no account exists.Possibly, ATT has finally closed my Bellsouth email account.No longer DSL with ATT . . changed to Insight Time Warner.

sandy :

Since how long have you lost access to this account?

JACUSTOMER-4wbm2n5y- :

1 1/2 years still using bellsouth email account.

sandy :

Since when are you not able to access bellsouth account?

JACUSTOMER-4wbm2n5y- :

Check that. Just lost access to bellsouth email account yesterday.

sandy :

Please open the link below and try to reset the password by clicking the Forgot Your Password. Please scroll down on the next page to find the password reset information.
http://tinyurl.com/3jhqo8d

If you are not able to reset your password, please try this:
please go to https://edit.yahoo.com/forgotroot, and try to reset your bellsouh/Yahoo email account password. Yahoo manages ATT/bellsouth/sbcglobal.net accounts.

Choose "I have a problem with my password" and click Next.

JACUSTOMER-4wbm2n5y- :

I was allowed to reset password ***** . but, email error message still the same.

sandy :

please go to https://edit.yahoo.com/forgotroot, and try to reset your bellsouh/Yahoo email account password. Yahoo manages ATT/bellsouth/sbcglobal.net accounts.

Choose "I have a problem with my password" and click Next.

JACUSTOMER-4wbm2n5y- :

Reset pw a second time. Error message says incorrect password when I go to bellsouth.net email account.

sandy :

Are you able to create a new password?

And able to login into your email account using internet explorer?
JACUSTOMER-4wbm2n5y- :

yes. no

sandy :

And able to login into your email account using internet explorer?

JACUSTOMER-4wbm2n5y- :

no

sandy :

Now, do you get error message while using Windows Live mail?

JACUSTOMER-4wbm2n5y- :

yes

sandy :

Please try to login using internet explorer only now

JACUSTOMER-4wbm2n5y- :

Same error message about incorrect password. My thought is that ATT has finally closed my bellsouth account.

sandy :

okay, let us try again:

JACUSTOMER-4wbm2n5y- :

Likely, no further access to my bellsouth emails.

sandy :

let us try again step by step:

A. Please try to login into yoru account using the link given here:
JACUSTOMER-4wbm2n5y- :

I am there.

sandy :

Click Mail and then, Please enter newly created password while login.

JACUSTOMER-4wbm2n5y- :

I am getting these emails. Yes. But, still no access to old bellsouth emails.

sandy :

Let me try to take control of your computer through remote desktop access and check it once:

Open the link: https://join.me/ Click orange Play icon beside Start Meeting and download and run this file. You will get a pop up on the screen. That pop will show you a 9 digit number. Please tell me about this 9 digit number.

JACUSTOMER-4wbm2n5y- :

Done###-##-####/p>

sandy :

Thank you. Problem was diagnosed through remote desktop access. Please call att to reset your password.

JACUSTOMER-4wbm2n5y- :

Thanks.

sandy :

Enter the new passwrod into Windows Live mail.

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,696
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified
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Sandy
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,696
6,696 Satisfied Customers
Experience: B.Tech, I have 10+ years of experience in fixing email issues.

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