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windows live mail getting error 0x800c0155.2 program being…

windows live mail getting error...
windows live mail getting error 0x800c0155.2 program being used by another program like a virus scanner. I have tried updateing wlm and reinstalling.
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Answered in 15 minutes by:
4/4/2013
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 46,411
Experience: Over 15 year experience in Email Systems and Programs
Verified
Thanks for your Question. My name is XXXXX XXXXX I look forward to assisting you.

Can you do the following please

Click Start, Computer

Than Organise (Top), Folder and Search Options

Click View

Click Show Hidden Files, Folders and drives

Untick Hide Extensions for known file types

And uncheck Hide Protected Operating System Files

Click ok.

Click Start, type in %USERPROFILE%

and press enter

Then go to AppData > Local > Microsoft

Right click on Windows Mail and select Properties.

Go to Security and give Full Control to the Everyone User Group.

Once done, click ok

Open an elevated command prompt(Click on start and in the start search bar type cmd, right click on the command prompt icon in the programs area and then click on run as administrator)

Type in these commands

esentutl /p "%USERPROFILE%\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"

Defragmentation-
esentutl /d "%USERPROFILE%\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"

Integrity-
esentutl /g "%USERPROFILE%\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"

Then restart your computer and test

If you have any difficulties at all, please do not hesitate to let me know so I can assist you further

Thank you
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 46,411
Experience: Over 15 year experience in Email Systems and Programs
Verified
Richard and 87 other Email Specialists are ready to help you
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Customer reply replied 5 years ago

Did fine until I started entering in commands the first one did not work said error -1008 (jet_errDatabaseFileReadOnly I went back I repeated the steps again same message again. What file would be read only
A file within Windows Mail

Can you right click the windows Mail Folder and select properties.

Check Readonly, then click ok.

Then uncheck it and click ok.

Restart the computer and try the commands and let me know the results please Terri
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Customer reply replied 5 years ago

Did not work, but I went to start and windows live mail right clicked and everyone wasn't checked for full control. Would I need to do the commands again or not. All the commands went fine when I did them. Still need help sorry
Customer reply replied 5 years ago
Reading the error mess again it says the mailbox data is being used by another program.
Customer reply replied 5 years ago
When I do the commands the prong is at c:\widows\system32 is this where I start from
Customer reply replied 5 years ago

I am sill having same problem
I only saw this last message Terri.. I am really sorry I do not know what went wrong.

What did you mean by "When I do the commands the prong is at c:\widows\system32 is this where I start from" ?

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Customer reply replied 5 years ago

Sorry I just saw this, I am stil having this problem along with the Internet problem I am working on now with you. I have appt so can I get back to you tomorrow on this and the other one.
ok, no problem
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Customer reply replied 5 years ago

I am still getting same error message. I down loaded the windows 7 service ok 1. My Internet is still getting the same error message also.
Where you able to install the service pack Terri?

Did it install ok?
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Customer reply replied 5 years ago
Service pack installed and seems to be working fine, with exception sill getting same error, didn't fix the problem, do you think it is my email data that is corrupted and needs fixed or cleared. Just trying to figure something out.
IT can be, but do this please

Click start, type in MSCONFIG and press enter.

Click on the startup tab and click Disable all.

Click on services, click "hide all microsoft services" and click disable all.

Click ok, restart the computer and test.

Let me know the results please

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Customer reply replied 5 years ago

Did not help still the same. I am at a loss on this
Have you performed a system restore?
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Customer reply replied 5 years ago
Yes did that also. I'm installing net rent explorer right now on the other problem I'm having maybe that may fix it not sure, but I will let you know once it finishes installing.
thank you

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Customer reply replied 5 years ago
Still same problem even with Internet exployer. I am at a total loss with this..
Its going to be an internal corruption within windows Terri and we need to look at reinstalling windows.

Are we able to do this now?

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Customer reply replied 5 years ago

Going to back up files, then I will start the recovery and get back to you tomorrow.
Thanks

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Customer reply replied 5 years ago

I got it fixed without doing a restore. I went back to %userprofile% appdata local Microsoft went into all the window live window live mail all of them and unchecked all read only and I also clicked on the appdata folder and unchecked read only. Rebooted and it was fixed.. So I am good o go for now. I hope problems are fixed.
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