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Hi. Im Paul and would like to help you with this.
Could you please confirm what you use to download your email (outlook, outlook express, thunderbird etc)?
Hi Paul. I am not sure. I am using Internet Explorer and Windows Live Mail so whatever that is. I went through the Control panel and tried to verify what the settings are but couldn't even find that info.
Also, I can send mail OK. I tried setting up a new comcast account to confirm settings but got a 2nd account.
ok thanks for that
You must be using live mail by the sounds of things.
so when you created the second account, did this work?
It did work and downloaded a lot of mail. I deleted the account, but I am thinking it was everything not read including old ones. I have a lot of folders which contain files for my HOA - I am on the board and an officer, and I need to be able to access those.
ok. I see
So can you still access the original account in live mail? I can then go through where to check the settings.
Yes, I can access and send, just not download. Let's go!
I am using Windows Live Mail on my desk top - not live mail on the internet.
so lets go into live mail then
Right when your in live mail please tell me
OK it's open.
great. Now could you please click on the blue down arrow (top right)
sorry top left even :)
This will bring up a menu. Can you select options, then email accounts from it
in email accounts you should see your account. I would like you to select it
so if you can please click on the servers tab
I have it.
now half way down it states incoming mail server
here you should have a username and password
can you please check this and re-enter the password
can you click on ok for me
then close on the next windows
OK that's done.
now please click on update all icon. Which you can see right at the top left (just above the home tab)
I don't have any thing above the home tab. Hold on - I am rechecking.
its a tiny icon with two envelopes
Maybe I am missing a toolbar. I have a clear bar above with a tiny icon in the left cornber that shows what folder I am in. Nothing else.
strange maybe a slightly different version of live mail
ok if you close live mail and reopen it
this will automatically check for email
I found it. It's on the quick access tool bar which has been below my bar. I will click it now. OK it tells me there are no new messages. The only one I downloaded today was about 10 am.
No I will close and reopen.
thats good though. It should come up with an error if there is a problem
No new messages or error message either.
you get an error message if anything is wrong with the login information
send yourself a test email
let me know how it goes
OK, it doesn't show on my desktop but it is in comcast email. And my desktop chimed like it does when new messages appear,
ok click on inbox in live mail
then make sureyou have scrolled all the way to the top
is it there?
in quick views (3/4 the way up on the left) click on unread
is it in there
I just took quick views off a day or 2 and don't remember where I did that,
Never used it and it was using real estate.
go to view tab and quick views is in there
I see the quick views up there but I'm not finding a way to put it back on my main page. It was listed on the right above the inbox.
on the view tab just make sure quick views is hihglited
Oops. It was listed on the top above the inbox. I have it set now to view all mail - tried updating - no luck.
thats really strange
can u see anything in there at all
you said you heard the noise so it must be hiding somehwre
In quick view? It opens a page where options can be selected. The unread mail is checked but grayed out, I tried checking show all mail and then updating but no action.
so if you click on the arrow next to the quick views it should show u new mail
when you click the arrow a new mail option will show undeneath
That's what I was thinking too but sure don't find it. It doesn't ding every time but once in a while. It is set to update every ten minutes. I wll look for new mail.
That works ok.
has an email come through?
Nothing is coming in - including the test I sent myself.
ok try this
While in the Inbox: View | Current View. Make sure Show All Messages is checked and nothing else.
The only other checked is the grayed check at the top for all unread.
right go into your proper inbox
then click view tab
then in second box does it say hide or show
I have new view - no customize
sory i meant go on the view tab
then click view
OK, I have it.
it should bring up a box
in the middle box it will say for all messages ....... the message
does it say hide or show
not that then
in your inbox, could you tell me the date of your last message
the message at the top last one received
The last one was 9:54 am today. One only. I had two yesterday. Probably had 15 emails today and 25 yesterday. I am ready for a break. If you come up with any new ideas just text me and I will come back on. Thanks.
ok im from the uk. So will get off now to be honest
I will be about tomorrow if you are?
Hi. It appears that I am not getting your messages?
I will change this to a QA session, as it appears we are having issues with chat. It works similarly to chat, but you will need to refresh the page to see responses.
Sorry, we spent an hour and a half just confirming settings in the email program. I finally was able to solve the problem myself. Good bye.