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My email won't download from Comcast. I got one today, two

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yesterday. I can log into...
My email won't download from Comcast. I got one today, two yesterday. I can log into Comcast email online and I have lots of email. Help
Submitted: 5 years ago.Category: Email
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Answered in 18 minutes by:
10/18/2012
Email technician: yourITpro, Computer Systems Analyst replied 5 years ago
yourITpro
yourITpro, Computer Systems Analyst
Category: Email
Satisfied Customers: 129
Experience: Qualified Systems Engineer for 7 years. Accreditations: A+, MCITP, MCSA+E, MCTS & MCP.
Verified
yourITpro :

Hi. Im Paul and would like to help you with this.


yourITpro :

Could you please confirm what you use to download your email (outlook, outlook express, thunderbird etc)?


JACUSTOMER-j0k9ls99- :

Hi Paul. I am not sure. I am using Internet Explorer and Windows Live Mail so whatever that is. I went through the Control panel and tried to verify what the settings are but couldn't even find that info.

JACUSTOMER-j0k9ls99- :

Also, I can send mail OK. I tried setting up a new comcast account to confirm settings but got a 2nd account.

yourITpro :

ok thanks for that


yourITpro :

You must be using live mail by the sounds of things.


JACUSTOMER-j0k9ls99- :

I am.

yourITpro :

so when you created the second account, did this work?


JACUSTOMER-j0k9ls99- :

It did work and downloaded a lot of mail. I deleted the account, but I am thinking it was everything not read including old ones. I have a lot of folders which contain files for my HOA - I am on the board and an officer, and I need to be able to access those.

yourITpro :

ok. I see


yourITpro :

So can you still access the original account in live mail? I can then go through where to check the settings.


JACUSTOMER-j0k9ls99- :

Yes, I can access and send, just not download. Let's go!

JACUSTOMER-j0k9ls99- :

I am using Windows Live Mail on my desk top - not live mail on the internet.

yourITpro :

ok


yourITpro :

so lets go into live mail then


yourITpro :

Right when your in live mail please tell me


JACUSTOMER-j0k9ls99- :

OK it's open.

yourITpro :

great. Now could you please click on the blue down arrow (top right)


yourITpro :

sorry top left even :)


yourITpro :

This will bring up a menu. Can you select options, then email accounts from it


JACUSTOMER-j0k9ls99- :

OK

yourITpro :

in email accounts you should see your account. I would like you to select it


JACUSTOMER-j0k9ls99- :

OK

yourITpro :

so if you can please click on the servers tab


yourITpro :

you there?


JACUSTOMER-j0k9ls99- :

I have it.

yourITpro :

great


yourITpro :

now half way down it states incoming mail server


yourITpro :

here you should have a username and password


JACUSTOMER-j0k9ls99- :

Right

yourITpro :

can you please check this and re-enter the password


JACUSTOMER-j0k9ls99- :

that's done

yourITpro :

right


yourITpro :

can you click on ok for me


yourITpro :

then close on the next windows


JACUSTOMER-j0k9ls99- :

OK that's done.

yourITpro :

now please click on update all icon. Which you can see right at the top left (just above the home tab)


JACUSTOMER-j0k9ls99- :

I don't have any thing above the home tab. Hold on - I am rechecking.

yourITpro :

its a tiny icon with two envelopes


JACUSTOMER-j0k9ls99- :

Maybe I am missing a toolbar. I have a clear bar above with a tiny icon in the left cornber that shows what folder I am in. Nothing else.

yourITpro :

strange maybe a slightly different version of live mail


yourITpro :

ok if you close live mail and reopen it


yourITpro :

this will automatically check for email


JACUSTOMER-j0k9ls99- :

I found it. It's on the quick access tool bar which has been below my bar. I will click it now. OK it tells me there are no new messages. The only one I downloaded today was about 10 am.

JACUSTOMER-j0k9ls99- :

No I will close and reopen.

yourITpro :

thats good though. It should come up with an error if there is a problem


JACUSTOMER-j0k9ls99- :

No new messages or error message either.

yourITpro :

you get an error message if anything is wrong with the login information


yourITpro :

send yourself a test email


JACUSTOMER-j0k9ls99- :

OK

yourITpro :

let me know how it goes


JACUSTOMER-j0k9ls99- :

OK, it doesn't show on my desktop but it is in comcast email. And my desktop chimed like it does when new messages appear,

yourITpro :

ok click on inbox in live mail


yourITpro :

then make sureyou have scrolled all the way to the top


JACUSTOMER-j0k9ls99- :

OK.

JACUSTOMER-j0k9ls99- :

I have.

yourITpro :

is it there?


JACUSTOMER-j0k9ls99- :

No.

yourITpro :

in quick views (3/4 the way up on the left) click on unread


JACUSTOMER-j0k9ls99- :

OK

yourITpro :

is it in there


JACUSTOMER-j0k9ls99- :

I just took quick views off a day or 2 and don't remember where I did that,

Never used it and it was using real estate.

yourITpro :

ok


yourITpro :

go to view tab and quick views is in there


JACUSTOMER-j0k9ls99- :

OK

yourITpro :

any luck?


JACUSTOMER-j0k9ls99- :

I see the quick views up there but I'm not finding a way to put it back on my main page. It was listed on the right above the inbox.

yourITpro :

on the view tab just make sure quick views is hihglited


yourITpro :

highlited


JACUSTOMER-j0k9ls99- :

Oops. It was listed on the top above the inbox. I have it set now to view all mail - tried updating - no luck.

yourITpro :

thats really strange


JACUSTOMER-j0k9ls99- :

Done.

yourITpro :

can u see anything in there at all


yourITpro :

you said you heard the noise so it must be hiding somehwre


JACUSTOMER-j0k9ls99- :

In quick view? It opens a page where options can be selected. The unread mail is checked but grayed out, I tried checking show all mail and then updating but no action.

yourITpro :

so if you click on the arrow next to the quick views it should show u new mail


yourITpro :

when you click the arrow a new mail option will show undeneath


JACUSTOMER-j0k9ls99- :

That's what I was thinking too but sure don't find it. It doesn't ding every time but once in a while. It is set to update every ten minutes. I wll look for new mail.

JACUSTOMER-j0k9ls99- :

That works ok.

yourITpro :

has an email come through?


JACUSTOMER-j0k9ls99- :

Nothing is coming in - including the test I sent myself.

yourITpro :

thats strange


yourITpro :

ok


yourITpro :

ok try this


yourITpro :

While in the Inbox: View | Current View. Make sure Show All Messages is checked and nothing else.


JACUSTOMER-j0k9ls99- :

The only other checked is the grayed check at the top for all unread.

yourITpro :

right go into your proper inbox


yourITpro :

then click view tab


JACUSTOMER-j0k9ls99- :

OK

yourITpro :

customize view


yourITpro :

then in second box does it say hide or show


JACUSTOMER-j0k9ls99- :

I have new view - no customize

yourITpro :

sory i meant go on the view tab


yourITpro :

then click view


yourITpro :

then customizeview


JACUSTOMER-j0k9ls99- :

OK, I have it.

yourITpro :

it should bring up a box


JACUSTOMER-j0k9ls99- :

Have that.

yourITpro :

in the middle box it will say for all messages ....... the message


yourITpro :

does it say hide or show


JACUSTOMER-j0k9ls99- :

Show.

yourITpro :

not that then


yourITpro :

in your inbox, could you tell me the date of your last message


yourITpro :

the message at the top last one received


JACUSTOMER-j0k9ls99- :

The last one was 9:54 am today. One only. I had two yesterday. Probably had 15 emails today and 25 yesterday. I am ready for a break. If you come up with any new ideas just text me and I will come back on. Thanks.

yourITpro :

ok im from the uk. So will get off now to be honest


yourITpro :

I will be about tomorrow if you are?


yourITpro :

Hi. It appears that I am not getting your messages?


yourITpro :

I will change this to a QA session, as it appears we are having issues with chat. It works similarly to chat, but you will need to refresh the page to see responses.

Ask Your Own Email Question
Customer reply replied 5 years ago

Sorry, we spent an hour and a half just confirming settings in the email program. I finally was able to solve the problem myself. Good bye.

Email technician: yourITpro, Computer Systems Analyst replied 5 years ago
Ok. Pleased you got it sorted
Ask Your Own Email Question
Ask yourITpro Your Own Question
yourITpro
yourITpro
yourITpro, Computer Systems Analyst
Category: Email
Satisfied Customers: 129
129 Satisfied Customers
Experience: Qualified Systems Engineer for 7 years. Accreditations: A+, MCITP, MCSA+E, MCTS & MCP.

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