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When I try to sign in to facebook on my new iPad3 I get an…

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When I try to sign...
When I try to sign in to facebook on my new iPad3 I get an error message "Incorrect WI-Fi Passord". I know that I have a problem with passwords for some of my applications. Can you help me? Thanks in advance. Connie... Read full answer
When I try to sign in to facebook on my new iPad3 I get an error message "Incorrect WI-Fi Passord". I know that I have a problem with passwords for some of my applications. Can you help me? Thanks in advance. Connie
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Answered in 3 minutes by:
10/15/2012
John-MBA
John-MBA, Computer Enthusiast
Category: Email
Satisfied Customers: 670
Experience: I have more than 4 years of experience as a software engineer. I use all the mail services for testing purpose.
Verified

John-MBA :

Hello


 

John-MBA :

I am John and I will try to help you.


 

John-MBA :

Are you able to log into facebook from safari browser in your ipad ?


 

Customer:

Good, John, thanks

John-MBA :

Are you able to log into facebook from safari browser in your ipad ?


 

Customer:

Yes, but, I was trying to go through mail on the ipad. Is that my problem? I don't get the error message if I go through safari...

John-MBA :

Are you getting the error while using the facebook app ?


 

Customer:

Oops, now, I am typing on my desktop computer and on the ipad, the error message popped up again. I have an option to Cancel or Join... What now?

John-MBA :

Cancel that.


 

John-MBA :

On your Home screen tap Settings / General / Reset / Reset Network Setting.


 

Customer:

okay... now what?

John-MBA :

Try logging out of facebook app and log in again.


 

Customer:

And when it asks for my password XXXXX "2WIRE269" (my computer), do I enter the 10 digit number passcode from my computer?

John-MBA :

facebook password XXXXX your wifi password ?


 

Customer:

wifi, I guess... I am challenged, as you can see...


I signed in using the 10 digit passcode, then, entered my facebook password XXXXX got in. I am going to leave for a little while and will see if I get the error message again when I get back. I will reply to you at that time and rate your service.

John-MBA :

ok


 

John-MBA :

let me know if the same issue happens again.


 

Customer:

Yes, I will...thanks

John-MBA :

ok


 

Customer:

Same issue... I have entered an incorrect wifi password. So the 10 digit # XXXXX not what I needed...

Customer:

You are offline, so, I will check with you later...

Customer:

Are you available to chat?

John-MBA :

Yes


 

John-MBA :

Is it working now ?


 

Customer:

No, I get into facebook then in a few minutes the message "Incorrect Wifi Password" pops up. At one point the message said "If you do not want to be asked to join wifi networks you can turn feature off in wifi settings". What does this mean? I suppose I need to change my wifi password, right?

Customer: Are you working today?
John-MBA :

I will opt out and assign another expert.


 

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yourITpro
yourITpro, Computer Systems Analyst
Category: Email
Satisfied Customers: 129
Experience: Qualified Systems Engineer for 7 years. Accreditations: A+, MCITP, MCSA+E, MCTS & MCP.
Verified
Hi. I'm Paul and would like to help you further.

Could you please do the following for me:

1)Can you go to settings, wifi, then click the arrow to the right of your network on the list. Then click on forget this network.

2)Then go back into settings, wifi and select your network again. It will then ask you for your key, enter this. It should then reconnect (should see a tick and fan looking icon next to the network).
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Customer reply replied 6 years ago


Please know you will have to be basic with me... my husband died and left me to deal with this technology... lol! Do I go into facebook to look for settings? Sorry to be so unknowing about these things... I never had to... I am learning, here... Thank you in advance...

Hi. Let me first say that I'm very sorry to hear about your husband.

Settings is actually found on the iPad on its main screen. The icon will be a picture of a cog.

Hope this helps.
yourITpro
yourITpro, Computer Systems Analyst
Category: Email
Satisfied Customers: 129
Experience: Qualified Systems Engineer for 7 years. Accreditations: A+, MCITP, MCSA+E, MCTS & MCP.
Verified
yourITpro and 87 other Email Specialists are ready to help you
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Hi. Im from the UK, so just about to go offline for the night. If you can please let me know how you get on. I will help you some more tomorrow :)
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Customer reply replied 6 years ago


I did that and entered the 10 digit number I have mentioned a number of times. Still having problems... Let me know when you are available tomorrow. I was in the UK two weeks ago...


 

Hi. So you entered your wireless access key. What happened then? Did you get a tick and fan icon on the network?If you take a look at the link, it shows a picture of what I'm talking about (tick and fan icon).http://db.tt/8XGPxOOP
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Also does your. iPad have a sim in it? A sim card makes it possible to browse the Internet without being connected to your wifi. This might explain the issue, as you may be entering an incorrect wifi password, but it still allows you to browse the web using its 3G signal (you should see a 3G icon in the top left of the iPad screen).
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Customer reply replied 6 years ago

Figured out I was typing the wrong wifi password XXXXX one number. Sorry to have bothered you... Do you suggest I get a sim for my iPad? Would I need this if I am not near my own wifi? As I have said, my husband always took care of my computers, so, I am limited in my knowledge...

Hi. That's great news :)

Sim cards are a good idea if you want to use the iPad away from home. But if you only need to use it at home I wouldnt bother.

If you can give me the exact model number (written on the back) I will find out if it's sim capable :)
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Customer reply replied 6 years ago

Model A1403 I was told I could use this iPad globally, if that matters... Thank you

Hi. I can't distinguish based on that model number unfortunately.

Can you have a look on the back for a IMEI number. From what I understand this number will only be present if it's capable of using a sim. If the number isn't there then it's not.

Hope this helps.
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Customer reply replied 6 years ago


IMEI/MEID 990001272267303.

Great. The yes it is capable of using 3G (a sim card).

It you want to test if yours has a sim already turn off wifi. To turn it off go back to settings, then click wifi and turn wifi off. If you can still browse the web, then you must have a sim in it already.
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Customer reply replied 6 years ago


It works! You have helped me, thanks again.

No problem at all. That does explain why you were still being able to browse the Internet when you put the wrong password XXXXX earlier.

I suggest you always use wifi when your at home though.

Of you ever need anything else just ask :)
yourITpro
yourITpro, Computer Systems Analyst
Category: Email
Satisfied Customers: 129
Experience: Qualified Systems Engineer for 7 years. Accreditations: A+, MCITP, MCSA+E, MCTS & MCP.
Verified
yourITpro and 87 other Email Specialists are ready to help you
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