Need Help With Email? Ask Your Email Questions Online
First, please go to Settings->Mail Contacts Calendars. Select your email and select Remove account.When done, select Add account and setup your email account. Test to see if you can receive emails on your iPhone now.
tried that. still getting 'connection to the server failed' I have another iphone with me that has the same settings but is getting email
Please reset your iPhone settings and try to setup your account again.
On your iphone, go to Settings->General->Reset->Reset all settings (1st option). Your iphone will be restarted and you will be prompted to configure Language, Wifi, Location Service and iCloud. Then test your issue with email again.
I turned off wifi and that did the trick for me.
Which means the wifi connection was not accepting your email's settings.If you use Wifi, can you surf internet or use Youtube or Facebook app?
Yes, but we will do this when out of the office because apparently when in the office and using our own wi fi there is a disconnect in the email reception.