Need Help With Email? Ask Your Email Questions Online
Hi there and welcome
what is the address you are using to log in?
www.hotmail.com, I have also tried to log on to my msn.com email address. It tries to get me to link the 2 addresses, but it isn't working.
I have a hotmail shortcut on my desktop that I have used for years.
ok, hotmail and MSN are actually the same
That's what I thought.
when you log in, have you checked the Deleted Folder?
It is empty
ok, and all other folders?
I have 1 email only from the Hotmail Team. all other folders are empty
ok, are you sure your logging in with your old account?
it sounds like you opened a new one
make sure you use your old email address for the username
I used the same address and password XXXXX have used with my email for many, many years. I just tried to link my account to Windows Live Messenger.
ok, just to be 100%, can you log out of the account by clicking sign out in the top right
Should I try that from Windows Live Messenger?
then sign back in please
no, just from www.hotmail.com
messenger just opens www.hotmail.com when you open emails so its the same
I signed out of hotmail and tried to log in on msn.com and now it tells me my password XXXXX XXXXX
ok, are you using the same oart after the @
the original username you have
I have tried both msn.com and hotmail.com
I still have just 1 email
ok, you can only use the hotmail account
and the old one
dont use the msn account as this is a new one and why your missing your emails
How do I do that?
I need all my emails that are missing
ok, go to www.hotmail.com
sign in with your original hotmail account
the one you always used
not any new ones
Do I need to reset my password XXXXX access my original hotmail account?
no, it should still be ok
I am using the same password XXXXX both accounts as far as I know. Where are my emails?
did you log in as your original hotmail account
i dont know why you keep saying both accounts
you can only have one being your original account
Yes. How can I check to see if I have it wrong?
ok, follow my instructions creafully
sign out of hotmail on the top right
tell me when you have
ok, now go to www.hotmail.com
dont log in
just tell me when your there
ok, you see the login box?
ok, now type your original email address in there, the one that has all your emails
and your original password
that you used for years
when I do that it says my password XXXXX XXXXX
ok, do it and test
does it say it now?
ok, now click forgot password
that is why I was asking if I need to reset it
yes, but i needed to be sure first
It only says "can't access your account?"
It does not offer forgot password
ok, then go here please
do it there
Okay, I have my mail!!!!! thank you soo much!
good to see
let me know if I can be of further assistance
and please remember to click Accept if you are Satisfied!
I certainly will