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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 36776
Experience:  Over 15 year experience in Email Systems and Programs
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What happened to all of the emails in my hotmail account?

Resolved Question:

What happened to all of the emails in my hotmail account?
Submitted: 5 years ago.
Category: Email
Expert:  Richard replied 5 years ago.

Professional Help :

Hi there and welcome

Professional Help :

what is the address you are using to log in?

Professional Help :

www.hotmail.com

Customer:

www.hotmail.com, I have also tried to log on to my msn.com email address. It tries to get me to link the 2 addresses, but it isn't working.

Customer:

I have a hotmail shortcut on my desktop that I have used for years.

Professional Help :

ok, hotmail and MSN are actually the same

Customer:

That's what I thought.

Professional Help :

when you log in, have you checked the Deleted Folder?

Customer:

It is empty

Professional Help :

ok, and all other folders?

Customer:

I have 1 email only from the Hotmail Team. all other folders are empty

Professional Help :

ok, are you sure your logging in with your old account?

Professional Help :

it sounds like you opened a new one

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make sure you use your old email address for the username

Customer:

I used the same address and password XXXXX have used with my email for many, many years. I just tried to link my account to Windows Live Messenger.

Professional Help :

ok, just to be 100%, can you log out of the account by clicking sign out in the top right

Customer:

Should I try that from Windows Live Messenger?

Professional Help :

then sign back in please

Professional Help :

no, just from www.hotmail.com

Professional Help :

messenger just opens www.hotmail.com when you open emails so its the same

Customer:

I signed out of hotmail and tried to log in on msn.com and now it tells me my password XXXXX XXXXX

Professional Help :

ok, are you using the same oart after the @

Professional Help :

@hotmail.com ?

Professional Help :

the original username you have

Customer:

I have tried both msn.com and hotmail.com

Customer:

I still have just 1 email

Professional Help :

ok, you can only use the hotmail account

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and the old one

Professional Help :

dont use the msn account as this is a new one and why your missing your emails

Customer:

How do I do that?

Customer:

I need all my emails that are missing

Professional Help :

ok, go to www.hotmail.com

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sign in with your original hotmail account

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the one you always used

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not any new ones

Customer:

Do I need to reset my password XXXXX access my original hotmail account?

Professional Help :

no, it should still be ok

Customer:

I am using the same password XXXXX both accounts as far as I know. Where are my emails?

Professional Help :

did you log in as your original hotmail account

Professional Help :

i dont know why you keep saying both accounts

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you can only have one being your original account

Customer:

Yes. How can I check to see if I have it wrong?

Professional Help :

ok, follow my instructions creafully

Professional Help :

sign out of hotmail on the top right

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tell me when you have

Customer:

Done

Professional Help :

ok, now go to www.hotmail.com

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dont log in

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just tell me when your there

Customer:

Ok

Professional Help :

ok, you see the login box?

Customer:

yes

Professional Help :

ok, now type your original email address in there, the one that has all your emails

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and your original password

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that you used for years

Customer:

when I do that it says my password XXXXX XXXXX

Professional Help :

ok, do it and test

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does it say it now?

Customer:

yes

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ok, now click forgot password

Customer:

that is why I was asking if I need to reset it

Professional Help :

yes, but i needed to be sure first

Customer:

It only says "can't access your account?"

Customer:

It does not offer forgot password

Professional Help :

ok, then go here please

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do it there

Customer:

Okay, I have my mail!!!!! thank you soo much!

Professional Help :

your welcome!

Professional Help :

good to see

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let me know if I can be of further assistance

Professional Help :

and please remember to click Accept if you are Satisfied!

Customer:

I certainly will

Richard and other Email Specialists are ready to help you

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