Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

Getting Error messages "Tiny" User Card"Encountered a problem

Customer Question
while trying to load. "News"...
Getting Error messages "Tiny" User Card"Encountered a problem while trying to load. "News" encountered a problem while trying to load.
Submitted: 5 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
2/21/2012
Email technician: Dustin, Email Specialist replied 5 years ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,543
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Welcome to JustAnswer.com

My name isXXXXX will assist you with your email issues today!

What type of computer are you using, a mac or a pc?

Also, what program are you trying to run when you get these messages?
Ask Your Own Email Question
Customer reply replied 5 years ago
I have a HP Vista pc and problem occurs when I run Yahoo.com. Also the "News" portion does not load
Email technician: Dustin, Email Specialist replied 5 years ago
Thanks.

One more question, when you go to yahoo.com, are you using internet explorer, mozilla firefox, chrome?
Ask Your Own Email Question
Customer reply replied 5 years ago
I am using both, but error messages appear only in IE.
Email technician: Dustin, Email Specialist replied 5 years ago
Thanks!!

Lets repair IE then..

  1. tart Internet Explorer.
  2. On the Tools menu, click Internet Options.


  3. On the Advanced tab, click Reset under Reset Internet Explorer settings.


  4. In the Reset Internet Explorer Settings dialog box, click Reset to confirm.

Then, restart the computer.. and then try Internet explorer again.. Still getting those error messages?

 

To get back to me..

Come back to Justanswer.com

On the top right, click login. use the same email address you used to ask this question.

Once logged in.

On the top right,, click on my questions. And you will see our question listed there.

Simply click our question, and send me a response!

Or, you can find any of my replies in your email, click on it and it will bring you back to Justanswer.com, and this specific question we are working on together!

Ask Your Own Email Question
Customer reply replied 5 years ago

Sorry for the delay, my computer locked up when I tried to copy your instructions.

Reset IE, but problem still exists.

Customer reply replied 5 years ago
Did you get my message?
Customer reply replied 5 years ago

AnserGuy81

Are you getting my messages or have we lost contact?

Email technician: Dustin, Email Specialist replied 5 years ago
Thank you for getting back to me.. I was on my lunch break, which is now over. ( hence the delay in my response)

Ok, lets try the following next..

This is an error in the actual update engine on your computer. lets try to repair it

Step 1

click start, all programs, accessories, right click command prompt..

click run as admin

type in

sfc /scannow ( with only one space before the / ) and then hit enter

Once this is finished. Please do the following.


Please go to the link below and download the free version of malwarebytes.

http://www.malwarebytes.org/

You will have to click through a few windows, make sure to only download malwarebytes, As their are several other programs on the download pages that says.. download me!! Read carefully, and only download malwarebytes..

the file name that will download is called mbamsetup.exe

Click Download, and then click save.. It will download and save the file..

Once downloaded, Run the file we just downloaded to install it..

Once installed,, Start malwarebytes ( it will be a M icon on your desktop)

Have it do a fullscan.

Let me know if it finds any infected objects.. before removing what it finds.. Dont close malwarebytes when its finished. Leave it open. Have it remove any problems it finds.. Then restart t he computer.

Then, test Internet explorer again. Still getting the same error?
Ask Your Own Email Question
Customer reply replied 5 years ago
After 2 hours of scanning by Malwarebytes, One malicious software entry showed up as follows: Registry data(in red) PUM.Hijack.Start (vendor).
HKCU\SOFTEWARE\MicrosoftWindows\curr...Bad(0)Good(1).

Should I delete it?
Email technician: Dustin, Email Specialist replied 5 years ago
Yes please..

then restart the computer..

We need to reset Internet explorer again..

S
  1. tart Internet Explorer.
  2. On the Tools menu, click Internet Options.


  3. On the Advanced tab, click Reset under Reset Internet Explorer settings.


  4. In the Reset Internet Explorer Settings dialog box, click Reset to confirm.

Then, restart the computer.. and then try Internet explorer again.. Still getting those error messages?


Ask Your Own Email Question
Customer reply replied 5 years ago
Deleted malicious Software, reset internet options and restarted computer. Problem still exists.
Email technician: Dustin, Email Specialist replied 5 years ago
lets try this next..

Please press the windows key on your keyboard , hold it down, and press R

type in msconfig and press enter.

on the very top tab,on the right section, click on startup, then on the bottom click disable all..

then click apply, then click ok.. Now.. restart the computer..

Still getting those errrors?
Ask Your Own Email Question
Customer reply replied 5 years ago
disabled msconfig and restarted computer, problem still exists.
Email technician: Dustin, Email Specialist replied 5 years ago
Can you verify for me that we completed the step below?


click start, all programs, accessories, right click command prompt..

click run as admin

type in

sfc /scannow ( with only one space before the / ) and then hit enter
Ask Your Own Email Question
Customer reply replied 5 years ago
Cannot tell if you received my last message. Ran scan and received message of some corrupt files that could not be fixed .
Email technician: Dustin, Email Specialist replied 5 years ago
Hmm..

Do you happen to have a Windows Vista Install cd by chance?
Ask Your Own Email Question
Customer reply replied 5 years ago
After 7 years, I will have to search to see if I can find it.
Email technician: Dustin, Email Specialist replied 5 years ago
If you cant find it, we will have to try a different repair then what I had in mind..

Ask Your Own Email Question
Customer reply replied 5 years ago

Cannot find vista install cd. It probably was already installed when I purchased the computer.

Email technician: Dustin, Email Specialist replied 5 years ago
Thanks.

Lets keep trying then.

next step

click the link below

http://www.surfright.nl/en/hitmanpro

Download the hitman pro software.. Then install it.. Then run the software.

Have it do a one time scan.. when it finds any problems, once its done have it remove them by clicking next.

It may askyou to activate the free 30 day license before it will remove the malicious items.

Afterwards, restart the computer.
Ask Your Own Email Question
Customer reply replied 5 years ago

I'm back. To recap: Yahoo works fine in Mozilla and Chrome, but receive error messages in IE.Ran sfc/scannow and found some corrupted files. It fixed some, but could not fix PUM.Hijack.start (vendor),HKCU\SOFTWARE\Microsoft Windows|curre...

Ran a full scan on Malwarebytes and found no problems.Ran hitmanpro and found only cookies, no malware.

Email technician: Dustin, Email Specialist replied 5 years ago

Thanks for the recap..

Can you start IE.. and check the help, about Internet explorer..

And let me know what version of internet explorer you have..

Thanks!
Ask Your Own Email Question
Customer reply replied 5 years ago
I cant get IE help, but I remember seeing somewhere that it is version 6.0.6002.
Email technician: Dustin, Email Specialist replied 5 years ago
Thanks.

lets try downloading a newer version, as that may solve the issue.

you can download the newest version from here..

http://windows.microsoft.com/en-US/internet-explorer/downloads/ie

once downloaded, make sure to install it.. And then restart the computer and test IE.

Still getting the same error?
Ask Your Own Email Question
Customer reply replied 5 years ago
Downloaded IE 9. Problem solved,thank you for your expert help.
Email technician: Dustin, Email Specialist replied 5 years ago
Your very welcome.

If you need anything further, Please let me know.

If your satisfied that we were able to solve the problem, please click the green accept button to show that my assistance worked.


In the future if you need anything you can ask me specifically your questions at my profile link on Just Answer..

Make sure to ask the question through the box on my page, and also, Start it with For D.Sandlin Only

http://www.justanswer.com/computer/expert-dsandlin/
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,543
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Dustin and 87 other Email Specialists are ready to help you
Ask your own question now
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,543
13,543 Satisfied Customers
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

1,973 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,453 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,299 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

639 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
In AOL Gold, font default changes will not hold. Whether I
In AOL Gold, font default changes will not hold. Whether I start with Keyword or Settings, I change font type, size and color, and click on Reset to Default, it will not hold. The next email has all t… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am having trouble connecting to my google account on my
I am having trouble connecting to my google account on my new phone. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Need a password to view e-mail at. Been for a time and
need a password ***** view e-mail at***@******.*** … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I forgot my email and the only options I have are to
Hi, I forgot my email and the only options I have are to remember when I made the email which was a very long time ago, The number thats connected to my account is my previous number, and my recovery … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My original email for 10 years is [email protected] but I am
My original email for 10 years is ***@******.*** but I am not sure of the first date or password. I thought it was In46268c, but it is rejected. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
It keeps telling me that my password doesn't match my email
It keeps telling me that my password *****'t match my email account....when I change the password ***** settings it doesn't take it..,you send me a verification code ...I enter it...then change the pa… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Have used for years, now it tells me my user name/password
have used for years, now it tells me my user name/password ***** ***** changed nothing ,95% of contacts only know this address,where does this leave me? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
I can't get a gmail a/c set up. Tried 3 times with different
I can't get a gmail a/c set up. Tried 3 times with different passwords to 2 email addresses … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
Im having problems with my outlook email. I cannot remember
i cannot remember when the last update was but i keep getting messages that my office 365 has expired and needs to be fixed. office 365 has sent a diagnostic logs to microsoft if you would like to check … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
I want to get a personal gmail email. No nothing I want one
I want to get a personal gmail email JA: How long has this been going on with your Gmail account? What troubleshooting have you tried? Customer: no nothing I want one though JA: Anything else you want… read more
Josh
Josh
It Support Specialist
Associate Degree
5,128 satisfied customers
Want gmail account. Can not sign back into the account. I
want gmail account JA: How long has this been going on with your Gmail account? What troubleshooting have you tried? Customer: can not sign back into the account JA: Anything else you want the Email E… read more
Josh
Josh
It Support Specialist
Associate Degree
5,128 satisfied customers
For 6 years I have been telephoning elderly ladies through
For 6 years I have been telephoning elderly ladies through St Johns Ambulance service. Today as I dialled each lady using my landline I received a message as follows: "The number you have dialled is n… read more
Moses C
Moses C
Bsc
224 satisfied customers
Load the new version of aol. I am not well versed in
i am not well versed in computers, about 4 to 6 weeks … read more
Moses C
Moses C
Bsc
224 satisfied customers
As of last evening my g mail acct [email protected] mail .con set on
as of last evening my g mail acct [email protected] mail .con set on inbox brings up old e-mails.to get current e- mails have to go to all mail. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I just started google account and it is all new I deleted my
I just started google account and it is all new I deleted my pet security question in error how do I restore the same name … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,453 satisfied customers
I am trying to upload books to Amazon and my publisher tells
I am trying to upload books to Amazon and my publisher tells me I already have an account with the email address***@******.*** However I have no recollection of such an account and thus have no record… read more
Josh
Josh
It Support Specialist
Associate Degree
5,128 satisfied customers
Are uoi from readnotify. Yahoo. I have a question about
Readnotify 's report says that the recepient i am Interested in knowing if he opens my emails says he opens some of them only. I eas eondering if this vould be a mistake. Because why will Will he open one or another… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
470 satisfied customers
I can not get into my gmail. I JUST HAD THIS G MAIL SINCE
I JUST HAD THIS G MAIL SINCE YESTERDAY. ATT SET THIS UP FOR ME … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x