Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email
This answer was rated:

Outlook keeps generating a pop-up "Enter Network Password".

How do I stop this?...
Outlook keeps generating a pop-up "Enter Network Password". How do I stop this?
Ask Your Own Email Question
Answered in 2 minutes by:
2/17/2012
Nick H.
Nick H., Email Specialist
Category: Email
Satisfied Customers: 8,276
Experience: Outlook 2003, 2007, and 2010, Lotus Notes 6.5, 8.5, Windows Live Mail
Verified
Hi and welcome to JustAnswer.com.

My name is XXXXX XXXXX I will assist you with your issues.

When did this issue occur? Are you be able to send and receive emails on outlook?
Ask Your Own Email Question
Customer reply replied 5 years ago
This has been going for months. Outlook 2007 is fully functional except for this annoying window that keeps popping up.
Please try to run Outlook in safe mode:

  1. Click Start, and then click Run.
  2. In the Open box, type outlook.exe /safe, and then click OK.
Does it give you the same pop up?
Ask Your Own Email Question
Customer reply replied 5 years ago

I already did that. Please read my original post and Microsoft Article ID: 290684 which list the steps that I have performed. Thanks

Please go to Start ->run and type this in and press Enter

%userprofile%\Local settings\application data\Microsoft\Protect

make sure outlook is closed.

Then rename the fold. add old to the end of it.

Now open outlook and enter your password XXXXX make sure to check Remember password. Then see if it will pop up again.
Ask Your Own Email Question
Customer reply replied 5 years ago
I typed this exactly as written and also copied and pasted the command line as written. I keep getting: "Windows cannot find 'C:\Documents'. Make sure you typed the name correctly, and try again". What do you suggest?
How about this? go to My Computer, C drive->documents and settings->your name->local settings->application data->microsoft->protect.
Ask Your Own Email Question
Customer reply replied 5 years ago
I looked in the path that you listed. The names I used was "owner" and "administrator" but the last item "protect" was not listed under "microsoft" for either name. The registry does list the "Protected Storage System Provider" and the SAM key.
Customer reply replied 5 years ago
There is no "protect" listed in the path that you specified - either in "owner" or "administrator.
Customer reply replied 5 years ago
I am leaving the office for today and will be back tomorrow morning. My background in regards XXXXX XXXXX is that most all problems I am able solve by myself. I have programmed in Fortran, PL1 and SMC Basic and have worked with Unix. I have read "Mastering the Windows Registry" and have kept up as much as possible with the new technologies. The only time you would hear from me, which is very rare, is when there is a difficult problem that takes a senior tech to figure out. If you are unfamiliar with this problem, please find someone who has experience with Outlook 2007. Thanks for the help. Have a great day!
Let me opt out and reopen this question to all experts.
Ask Your Own Email Question
Bernie
Bernie, Email Technician
Category: Email
Satisfied Customers: 7,140
Experience: 6+ years experience, Microsoft MCDST/CompTia A+ Certified
Verified
Hello, which email do you have loaded in Outlook (@Gmail, @Yahoo, @Hotmail, etc)?
Ask Your Own Email Question
Customer reply replied 5 years ago
@yahoo, @sbcglobal.net
Thank you, XXXXX XXXXX apologize for the delay I was offline earlier this morning.

As a test, click here: mail.yahoo.com

Try to login to your Yahoo account online directly and see if it will let you into your mail.

Let me know the results of that and we will take further steps from there
Ask Your Own Email Question
Customer reply replied 5 years ago
Yes, I can sign in. I usually first go through the mail so as to mark things as spam before starting Outlook 2007and downloading them.
Lets try this:

Click HERE > Sign in with your current password > It will bring you to a page where you can change your password, please do so, and press save after you're done > Restart the computer > Go back into Outlook and when it asks you for the network password, enter this new password XXXXX press ok, then see if it stops prompting you for the password

(You may need to go ahead and change your sbcglobal.net password XXXXX it keeps asking you for that one too, you should be able to use the same link and sign into the sbcglobal account online to change it's password XXXXX then restart the computer again, and try entering this password XXXXX pressing ok when Outlook asks, and see if it stops then).
Ask Your Own Email Question
Customer reply replied 5 years ago

I signed into yahoo e-mail and went to profiles, settings, account info. I was taken to my office phone website where I changed the password. For some reason, the e-mail passwords didn't change, only the password XXXXX the att small business website account. I have looked through Yahoo help which indicates that is the way the password XXXXX to be changed. Do you have a suggestion for this?

I apologize but for now I need to opt out and open your question to all experts again.
Ask Your Own Email Question
Customer reply replied 5 years ago
Thanks.
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,543
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Welcome to JustAnswer.com

My name isXXXXX will assist you with your email issues today!

You mentioned two email accounts.

@yahoo, @sbcglobal.net

Are both of those email accounts inside of outlook, are they both still active and working email accounts?

Ask Your Own Email Question
Customer reply replied 5 years ago

Yes, they are active and are set up in Outlook's account settings. Outlook 2007 can download e-mails from both and send from both without any problem.

This question may seem simple, but I need to verify something.

When you created the new profile in outlook, did you then have to setup your email accounst again from scratch?
Ask Your Own Email Question
Customer reply replied 5 years ago

No new profile was created from scratch. Should I delete the current profiles and then create new ones to replace them?

We dont have to delete the current profiles, as they are holding your stored mail and contacts... But I would like to create a brand new outlook profile, and then make sure we tell outlook to use t hat specific profile.

To create a new profile, close outlook,

Go to start, control panel, mail.

Then, create a new mail profile, once created. MAKE sure to check the box to tell outlook to ask what profile to use each time it starts.

Once thats done..

Start outlook, it should ask what profile to use.

Choose the new profile. And then add just one of the email accounts.

Make sure it can send/ recieve mail normally. Then close outlook and open it. Are you getting the network password XXXXX still?

If not, then add the second email account and test again.

let me know what happens, and if you get stuck at any point.. Thanks!

To get back to me..

Come back to Justanswer.com

On the top right, click login. use the same email address you used to ask this question.

Once logged in.

On the top right,, click on my questions. And you will see our question listed there.

Simply click our question, and send me a response!

Or, you can find any of my replies in your email, click on it and it will bring you back to Justanswer.com, and this specific question we are working on together!
Ask Your Own Email Question
Customer reply replied 5 years ago
The new profile is created, but Outlook did not ask which profile to open. It is sending and receiving normally. However, the .sbcglobal.net disappeared from the e-mail account listing and was replaced by [email protected]. In trying to re-establish the [email protected], I keep being asked for a password XXXXX the correct password XXXXX't work. It does work when logging in on IE7. I tried creating it manually but I had the same problem. With only the @yahoo email account, I haven't seen the pop up. That narrows the problem down to the @sbcglobal account.
Understood... And I agree with your assessment.

Have we tried to log in online to the SBC global account specifically, and change the online password XXXXX it?
Ask Your Own Email Question
Customer reply replied 5 years ago

I hae to go out for a while. I will get back to you later. Thanks

Not a problem, I am going off shift soon.. But I will be back online by 8am tommorow morning.

See you then!
Ask Your Own Email Question
Customer reply replied 5 years ago
Hi, I'm back. Unfortunately we won't be able to continue right now because apparently the yahoo server is down. I can't sign in to either account and outlook is not downloading anything. I checked out a couple sites that indicate server status and both confirmed that yahoo is down. When it is back, I will let you know. Have a great day! George
Thanks for the Update George..

( if the servers aren't working by 430 pm, I will be off work at that time, so we can try tommorow)
Ask Your Own Email Question
Customer reply replied 5 years ago

I'm back up. I called AT&T and verified the pop and smtp settings. They were correct. I tried hooking the computer directly to the modem but that didn't help. In order to change the password, I will have to contact AT&T because there is no way to do it online. It is strange that the test email works with the first profile but not the second, even though the POP, and other settings are identical. After clicking "Test Account Settings", it successfully logs onto the POP server but at the second step of sending the test email, I get the message: "Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP)." Do you think changing the password XXXXX correct this?

Changing the password "could" correct this...

I think id like to cover another possibility also.. Do you have the Office or Outlook 2007 install disk?

If so. Id like to uninstall office / outlook.

Restart the computer and then reinstall.. This isnt a guranteed fix, but its definitely a step we should cover.
Ask Your Own Email Question
Customer reply replied 5 years ago

Sorry I didn't get in touch yesterday - your site was down. I wasn't able to change the password XXXXX re-install Outlook because I had some deadlines to meet and couldn't spend the time with this problem. For some reason, the enter network password XXXXX is not appearing anymore even though I did not make any changes. I would like to run outlook the rest of today and part of tomorrow to see if the problem doesn't arise again. If not, I will accept the answer. If so, I will implement your suggestions and get back to you. Thanks and have a great day!

 

George

Yes, we were having a multitude of site issues yesterday.. Everything seems to be back to normal now.

Take whatever time you need, and get back to me when you can.. If you encounter any new error messages, or error conditions, Please let me know so I can continue to assist you.

Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,543
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Dustin and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 5 years ago
Sorry, I forgot to accept the answer Friday. Everything is working fine so I am accepting the answer right NOW! Thanks for the help and have a great day!
Your very welcome.. Thank you for coming back and updating me. And thank you for the tip, and the positive feedback!

Im happy to hear all is working well.. If you need anything further, please let me know.

Dustin
Ask Your Own Email Question
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,543
13,543 Satisfied Customers
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

1,973 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,453 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,299 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

639 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
In recent days a total of 3 of my e-mail messages have been
In recent days a total of 3 of my e-mail messages have been returned to me as being undeliverable. I send many messages to this same family member each day and they are delivered. What is going on tha… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
I was saving quite a few Emails and one especially important
I was saving quite a few Emails and one especially important one in my E mail box. I don't know if I pushed a wrong button but they all disappeared and I can't find them anywhere. Do you know what I m… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
When I click on Outlook, it won't open. Literally nothing
When I click on Outlook, it won't open. Literally nothing happens but I'm getting email on my phone … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
I cannot check into my g mail account. they continue to send
I cannot check into my g mail account. they continue to send to an old aol account to which I have no way to check for the code. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
14 satisfied customers
I can't get into Dropbox as they say I have the wrong e-mail
I can't get into Dropbox as they say I have the wrong e-mail address and my old password ***** ***** too. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
Cant get my emails from my computer to my smsrtphone. Hp
cant get my emails from my computer to my smsrtphone … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
833 satisfied customers
Want to set up my e-mail on new computer. Dell Windows 10
New system needs to be set up. Old computer out of date … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
Some one else is using it and myface book. Well what
well what happened is I was on the net last night and my computer said it would shut downif I didn't ring this number so I did he said over 320000 people were on my computer so he charged me money to fix it silly I know now ant way go to do some shopping on wish type in my details and someone elses name came up … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
I need to talk to Googlle. I have done so and even have case
I need to talk to Googlle. I have done so and even have case # ***** do not remember the number to call them. Please send the Google # that I need . Thank you. Nancy ***** … read more
Kris R
Kris R
IT Manager
Computing
2,256 satisfied customers
I have over 4,000 e mails. I have erased all emails on my
I have over 4,000 e mails . I have erased all emails on my MacBook Air as of last week. How can I erase all emails (except Nov) on my iPad and iPhone? … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
639 satisfied customers
I want to set up an account and it would not allow me to use
I want to set up an account and it would not allow me to use my name. I set up an account with a version of my name that is not preferable. I may have an old account somewhere in the past. Can you che… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,453 satisfied customers
My computer crashed/I nee to have my name what
my computer crashed/I nee to have my name what was/*****@******.*** … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I can't seem to sign into my microsoft account. didn't like
i can't seem to sign into my microsoft account. didn't like my password ***** i changed it. now i get message saying there is an error and i need to talk w you. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I had an account under [email protected] dot com and know that
I had an account under [email protected] dot com and know that my password ***** 101 in it but can't remember the rest. Furthermore, my old primary email which was***@******.*** no longer exists. Is the… read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I have two homes, one in Phoenix and the other in
I have two homes, one in Phoenix and the other in Minneapolis. My wifi provider is CenturyLink at both locations. I am using a dell Inspiron laptop with Windows 10 operating system. My MS office suite… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
A few things. (1) when I compose I no longer see the bold or
a few things. (1) when I compose I no longer see the bold or italics buttons … read more
Moses C
Moses C
Bsc
200 satisfied customers
Yesterday I was in Windows Live Mail and had scrolled down
Yesterday I was in Windows Live Mail and had scrolled down to storage folders and had opened a file and all was working fine. Today when I opened Windows Mail it returned to the same storage folder sc… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I set up a new google account and didn't realize that would
I set up a new google account and didn't realize that would change my gmail address. I need to get my previous gmail address as soon as possible. Thank you. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x