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I uninstalled Google Chrome and Thunderbird will not go to

Customer Question
Internet from email. I reinstalled...
I uninstalled Google Chrome and Thunderbird will not go to Internet from email. I reinstalled Chrome and Thunderbird still does not work. When I select an address to the Internet from an email I get a blinking hour-glass at mouse hand and my computer will not work. Any ideas?
Thanks
Mike
Submitted: 6 years ago.Category: Email
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Answered in 5 minutes by:
11/5/2011
Email technician: jnayes, Computer Support replied 6 years ago
jnayes
jnayes, Computer Support
Category: Email
Satisfied Customers: 2,592
Experience: Network Administrator
Verified
Greetings.

Is this Windows XP, Vista, or 7?
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Customer reply replied 6 years ago
Win XP
Email technician: jnayes, Computer Support replied 6 years ago

Please read: Remember to return and click the Accept button ONLY once your issue is resolved. If the first answer does not work, just REPLY to me and we will continue.

This is a long time issue with Chrome, usually installing it again resolves it outright.

I've created a registry file for you that should resolve it. Close Thunderbird.

http://www.wikisend.com/download/114906/htmlfix.reg

Download the file, double click it (or right click and click Merge). At the prompt, choose Yes.

This should re-write the proper entires that open HTML documents from email. Test it after with Thunderbird.

If it does not, please REPLY and let me know and I'll try to guide you through it manually.

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Customer reply replied 6 years ago

I tried the fix, however it did not work and when I tested an email to the Internet and the blinking mouse showed up and my system stop working.

Email technician: jnayes, Computer Support replied 6 years ago
Alright, try this next.

Go to start, run.

Type inetcpl.cpl and hit enter.

CLick Programs tab at the top right of the window that opens.

Click Make Default

Then try a link again, I'll be standing by
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Customer reply replied 6 years ago
Did not work. When I select an address in an email to go to the Internet I get the hourglass and everthing stops working and I have to reboot computer and go to access last session in order to get back here.
Email technician: jnayes, Computer Support replied 6 years ago
Hmmm.

Install firefox.

http://www.firefox.com

When prompted during the install to make it your default browser, choose YES. Close and reopen Thunderbird, test a link again. Trying to figure out if Internet Explorer is the culprit, then address it accordingly.
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Customer reply replied 6 years ago
What about downloading and re-installing Thunderbird first>
Email technician: jnayes, Computer Support replied 6 years ago
I wouldn't recommend it, I don't want to risk losing your email (which can happen if you have a corrupt profile).

That's a last resort option.
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Customer reply replied 6 years ago
Okay this will take awhile.
Email technician: jnayes, Computer Support replied 6 years ago
Firefox is small, shouldn't take more than a few minutes.

I'll be here though
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Customer reply replied 6 years ago
Should I do the test with IE open?
Email technician: jnayes, Computer Support replied 6 years ago
It doesn't matter.

Firefox will open in its own method. Its just important that you choose to make Firefox the Default Brower when it asks.

This is what Thunderbird will look for when clicking a link
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Customer reply replied 6 years ago
Did not work.
Email technician: jnayes, Computer Support replied 6 years ago
And this all started after uninstalling chrome.

How long ago did this begin?
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Customer reply replied 6 years ago
Yesterday, after I uninstalled several programs including Chrome. Are there programs required to run Thunderbird properly? Can you list them to see if I uninstalled something other than Chrome?
Email technician: jnayes, Computer Support replied 6 years ago
Let's try a system restore then.

Any of the components you uninstalled could have had an adverse effect.

To do this, go to start > all programs > accessories > system tools > system restore.

Choose a restore PRIOR to when this all occurred, and then continue. Your system will restart.

To get back to me simply go to www.justanswer.com and click my questions.

Or you can bookmark/favorite this page (ctrl + d)
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Customer reply replied 6 years ago
Did not work, I tried the 31st, 1st, 2nd, and 3rd. No luck.
Email technician: jnayes, Computer Support replied 6 years ago
Let's do a quick virus scan, just to be sure, something is off here and I doubt it had anything to do with Chrome.

Download this program:

http://tinyurl.com/3d6ee2b

Install it. Do a system scan, at the end click Show Results. Click Remove selected. I need to know if it finds an infection.
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Customer reply replied 6 years ago

Found 1 virus (BadJoke.KillFiles). Now what?

 

Email technician: jnayes, Computer Support replied 6 years ago
Cleaned then I'd assume.

Do this next:

https://docs.google.com/document/d/1vGG5zEp6suqfxuyWwkXcPGP5_aiLJuNaBx1ZHT7R1Fw/edit?hl=en_US

Guide I created. Completely reversible. The goal here would be to root out conflicting programs that are causing the freeze up.

Restart once finished (and as I stated, you can go back through and enable whatever you want this does NOT delete anything). None of the items need to be enabled on start on most machines anyway.

After the restart, try TB once more on links.
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Customer reply replied 6 years ago
This did not work. I lost the ability to get back on to the Internet.I hade to activate everything in 'Services" and 'Startup' in order to get the Internet to work. The 'System Restore' did not help, I could not go back far enough to restore before I did what you suggested.
Customer reply replied 6 years ago
Are you there?
Email technician: jnayes, Computer Support replied 6 years ago
Sorry for the delay, was eating dinner.

The msconfig knocking out net access is generally due to a third party wireless manager.

I suppose we're on to the last resort.

Which would be uninstalling thunderbird. Then downloading the newest version and reinstall it from here:

http://www.mozilla.org/en-US/thunderbird/


I'll also likely be signing off for the night but will be available tomorrow.
jnayes
jnayes, Computer Support
Category: Email
Satisfied Customers: 2,592
Experience: Network Administrator
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Customer reply replied 6 years ago
I found an answer, it was in the tools-options-attachmants, for HTTP/HTTPS callout for correct input. Had 'use Thunderbird' changed to 'use Firefox (default). Seems to be working now.
Thanks for your help.
Mike
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jnayes
jnayes
jnayes, Computer Support
Category: Email
Satisfied Customers: 2,592
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