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I have a fitbit ionic... I have used for about two
I have a fitbit ionic... I have used for about two months.... it won't turn on. I tried charging it, nothing. I had a fitbit previous to this one, cheaper one... it broke... now this one... having my … read more
Expert
Expert
Having trouble after I charged it the time was off. So I am
Having trouble after I charged it the time was off. So I am trying to reset … read more
Russell H.
Russell H.
Electronics Service Tech
Vocational, Technical or Trade Scho
7,876 satisfied customers
I've just bought a new fitbit ionic. And I've encountered
I've just bought a new fitbit ionic. And I've encountered some issues. The first starting was fine but I have troubles with the bluetooth connection especially to connect my fitbit remote control with Spotify. But it's shown some others issues related to the bluetooth with my computer too. So I decided to remove my phone application and recreate a new account and restore the factory parameters on the fitbit and now the screen is blocked on the starting screen (with fitbit icone) while the application itself is not able to update the new tracker due to the bluetooth connection.... … read more
Expert
Expert
Cannot get fitbit ionic to sync to my phone, it shows on my
cannot get fitbit ionic to sync to my phone, it shows on my bluetooth page but will no complete setup … read more
Robert H
Robert H
Senior IT Technician
Bachelor of Science
606 satisfied customers
My fitbit when black and when it came back after several
My fitbit when black and when it came back after several days off, the date and time where when it turned on. So it instructed the Fitbit to reset. I don't know how to set it up again. My phone has th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
11,601 satisfied customers
I factory reset my Fitbit Ionic due to it not showing phone
I factory reset my Fitbit Ionic due to it not showing phone calls or any notifications. Now it want turn on and I've tried all combinations of button pressing, holding, and releasing still nothing wor… read more
Michael T
Michael T
2,851 satisfied customers
I go a new Fitbit Inspire. I had a different fitbit but it
I go a new Fitbit Inspire. I had a different fitbit but it was damaged in a car accident and I just got this new one. I found where I could delete the old one but can't get the new one set up. I downl… read more
Robert H
Robert H
Senior IT Technician
Bachelor of Science
606 satisfied customers
I can't reset my fitbit.. I can get the logo onscreen, then
I can't reset my fitbit.. I can get the logo onscreen, then it keeps showing the different languages … read more
Josh
Josh
7,539 satisfied customers
I have a fit ionic and the faceplate came off i contacted
i have a fit ionic and the faceplate came off i contacted fitbit before no response back … read more
Michael T
Michael T
2,851 satisfied customers
04/13 recieved my Versa 2 7 love it. Until yesterday was
04/13 recieved my Versa 2 7 love it. Until yesterday was able o view my sleep pattern etc. My problem today is it doesn't come up as usual gong to play store because fitbit logo does'n' appear on my s… read more
Josh
Josh
7,539 satisfied customers
I woke up this morning and my Fitbit Versa has vertical
I woke up this morning and my Fitbit Versa has vertical purple lines on the left side of the screen, and the screen keeps lighting up constantly. I've already tried resetting the device twice, and tried switching clock faces, but nothing seems to be helping. I purchased my Versa on 12/07/2019, so it's not even a year old yet. Any suggestions? Thank you! … read more
Josh
Josh
7,539 satisfied customers
Black screen even though charged. I had forgotten to charge
I had forgotten to charge it. Then when I set it up to charge I got a smiley face and then nothing but a black screen. I gave it a day and tried to charge again — nothing but a black screen … read more
Cameron
Cameron
Owner/Consultant/Tech Specialist
Bachelor's Degree
226 satisfied customers
I went swimming when I got back I had a dark screen. I put
Hello I went swimming when I got back I had a dark screen. I put it in the charger now the logo just blinks. … read more
Michael T
Michael T
2,851 satisfied customers
I am having problems with my fitbit not keeping a charger
Hi, I am having problems with my fitbit not keeping a charger for more than a day. Actually, I take it off the charger in the morning and by end of day it is dead. I am on my 3rd fitbit versa. Origina… read more
Benjie
Benjie
Computer and IT support Engineer
Bachelor's Degree
590 satisfied customers
My phone the other night for technical support I have a
My phone the other night for technical support I have a Fitbit ionic that will not charge now I've tried my cord with my buddies ionic and it charges his cord does not charge my ionic it looks like th… read more
Rafi
Rafi
IT Manager
Bachelors of Science
1,407 satisfied customers
I have a Fitbit charge 2.....I charged it and didn't use for
I have a Fitbit charge 2.....I charged it and didn't use for awhile. it has the wrong time and date … read more
Rich
Rich
370 satisfied customers
My fitbit will not come on. I purchased this fitbit in
My fitbit will not come on. I purchased this fitbit in January 2018. … read more
Russell H.
Russell H.
Electronics Service Tech
Vocational, Technical or Trade Scho
7,876 satisfied customers
I updated my fitbit to the fitbit ionic. How do I delete my
I updated my fitbit to the fitbit ionic. How do I delete my old fitbit from my email. The new one won't let me link to my email address because the old one is there … read more
Harry
Harry
2,803 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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