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Need to start it up. Alexa. Just plugged in. I tried to give
I tried to give it a command... It answered that I am ready to set up … read more
Russell H.
Russell H.
Electronics Service Tech
Vocational, Technical or Trade Scho
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I have an echo dot and my power went out for a minute today
Hello I have an echo dot and my power went out for a minute today and I don't know how to connect back to my wifi … read more
Russell H.
Russell H.
Electronics Service Tech
Vocational, Technical or Trade Scho
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Having trouble connecting to internet. Echo. Echo says
I recently changed internet company phone setup not echo … read more
Cameron
Cameron
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Bachelor's Degree
648 satisfied customers
Amazon Echo Plus DSL Internet Connection Is it possible to
Amazon Echo Plus DSL Internet ConnectionIs it possible to connect an Amazon Echo Plus (with built-in zigbee hub) to the Internet on an AT&T DSL line that uses a BGW310 router?I would be glad to provid… read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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I'm trying to connect my 3rd Generation Echo Dot to a
I'm trying to connect my 3rd Generation Echo Dot to a different Wifi network. I am prompted in Alexa Settings / Devices to turn off Smart Network Switch on my smartphone. The problem is that is IS tur… read more
Thomas
Thomas
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Associate Degree
1,643 satisfied customers
Does not play tells me to get help in Alexa app. Tells me to
Does not play tells me to get help in Alexa app JA: Which software or app can I help with? Customer: Tells me to get help in Alexa app JA: What have you tried so far with your software? Customer: Noth… read more
Russell H.
Russell H.
Electronics Service Tech
Vocational, Technical or Trade Scho
7,876 satisfied customers
I bought a new router, and now I cannot get the Echo to
Hi, I bought a new router, and now I cannot get the Echo to connect. I have been working on it for about 2 hours now. … read more
Russell H.
Russell H.
Electronics Service Tech
Vocational, Technical or Trade Scho
7,876 satisfied customers
I am trying to set up my echo dot 2nd gen but when alexa
Hi i am trying to set up my echo dot 2nd gen but when alexa said that i am connected and go back to alexa app to finish the set up, i couldn't go on to continue with the final step. … read more
Russell H.
Russell H.
Electronics Service Tech
Vocational, Technical or Trade Scho
7,876 satisfied customers
Moved Alexa and now itcan't Connect tolnternet. Alexa dot.
Moved Alexa and now itcan't Connect tolnternet JA: What's the brand and model of your product? Customer: Alexa dot JA: What have you tried so far? Customer: Pulled wire offandon. Also unplug and plug … read more
Chester
Chester
Associate Degree
2,326 satisfied customers
I cannot connet to alexa setup... all other apps are
i cannot connet to alexa setup... all other apps are working … read more
Russell H.
Russell H.
Electronics Service Tech
Vocational, Technical or Trade Scho
7,876 satisfied customers
Can[t connect to the internet. Echo dot. I waited for the
I waited for the device to pick up the wi fi information but no luck. Keep telling me I am not connected to the internet. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
654 satisfied customers
Alexa says she isn'tconected to the internet. It's the small
Alexa says she isn'tconected to the internet. JA: What's the brand and model of your product? Customer: It's the small round unit JA: What have you tried so far? Customer: I don't know what to try. JA… read more
Russell H.
Russell H.
Electronics Service Tech
Vocational, Technical or Trade Scho
7,876 satisfied customers
Can you call me, 541 401 5424? Need help installing Alexa
Can you call me,(###) ###-#### JA: The Expert will know what to do. Please tell me everything you can so the Expert can help you best. Customer: Need help installing Alexa JA: Is there anything else t… read more
Russell H.
Russell H.
Electronics Service Tech
Vocational, Technical or Trade Scho
7,876 satisfied customers
Initial set-up. Echo dot. Nothing, just took it out of the
initial set-up JA: What's the brand and model of your product? Customer: echo dot JA: What have you tried so far? Customer: nothing, just took it out of the box JA: Anything else you want the Electron… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
654 satisfied customers
My daughter sent me a Echo Dot and my grandaugher put the
My daughter sent me a Echo Dot and my grandaugher put the app on my IPad. I can talk to Alexa, but she is only able to answer "I am not connected to the internet. Is there someway you can help me do t… read more
Rusty
Rusty
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I bought an echo dot last week at best buy and I cant get it
I bought an echo dot last week at best buy and I cant get it connected/hooked up. Do I have to have speakers? (I dont) … read more
Russell H.
Russell H.
Electronics Service Tech
Vocational, Technical or Trade Scho
7,876 satisfied customers
Bought echo dot and trying to use it. installed alexa app to
bought echo dot and trying to use it. installed alexa app to connect it to wifi. When I open it all I get is a spinning circle. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
11,555 satisfied customers
I need to know how to set up an Echo in Israel. I am going
I need to know how to set up an Echo in Israel. I am going there in two days. Can you help?… read more
Russell H.
Russell H.
Electronics Service Tech
Vocational, Technical or Trade Scho
7,876 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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