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When people call the phone does not ring and it goes

Customer Question
When people call the...

When people call the phone does not ring and it goes directly to voice mail.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Panasonic model KX-TG1033S

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

First, it is not a smartphone. It stopped working after I unplugged the base and then connected it again. All connections are correct. The phone reads charge complete. There is no dial tone.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Yes, my house is for sale by owner and the signs are up for a big community event. No one can reach me. Help! Also, I now have magic jack as a phone company.

Submitted: 2 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
5/28/2018
Electronics Technician: Richard, Customer Service replied 2 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Please remove the power to the base unit and the batteries from the handset
Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.
Please let me know the results
Thank you

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