Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

I have a KX-TG 7741 Wireless phone. When I call into my

Customer Question
I have a KX-TG...

I have a KX-TG 7741 Wireless phone. When I call into my phone number I get a message saying that the mailbox is not in service.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

I don't understand....sorry

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

It just started when we discontinued message service with Comcast. Comcast took of the message service and said that the Panasonic phone should automatically pick up the messages. Is does not. Do I need to do something with the hand held device to possibly program the phone to pick up calls/

Submitted: 2 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 17 minutes by:
5/27/2018
Electronics Technician: Greg A., Engineer replied 2 months ago
Greg A.
Greg A., Engineer
Category: Consumer Electronics
Satisfied Customers: 9,769
Experience: Engineer / Consultant
Verified

Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with troubleshooting this issue today.
Sorry I didn't see your question earlier and to hear of any issue with your phone/message systems.
If you still need help with this issue, may I ask:
1) WHEN was the Comcast "message service" discontinued (hours. days, etc.)?
2) Are you calling the Panasonic phone system from an OUTSIDE line - such as a cell phone or other landline phone?
3) When calling the Panasonic (Comcast) number, do you hear ANY RINGS BEFORE the "mailbox not in service" announcement? If so, HOW MANY RINGS are heard?
Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close or ignore) any such offers, and continue in this text/chat form.
Thanks

Ask Your Own Consumer Electronics Question
Customer reply replied 2 months ago
Please cancel membership Thanks anyway
Electronics Technician: Greg A., Engineer replied 2 months ago

Hi again,

We experts are "users" of this site - just like you - and have NO ACCESS to or CONTROL of ANY of your private information or account - including "memberships".

If you have ANY concerns about your account or site operation, You can contact the Customer Service department using the "Help" link that is on almost every page of the site.

Please let me know if you have any more questions - about your phone system - now or in the future.

Thanks, ***** *****

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Steve G. Your Own Question
Steve G.
Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 2,358
2,358 Satisfied Customers
Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Steve G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,832 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,619 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

9,769 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,248 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I just bought a new phone system for my land line at home
I just bought a new phone system for my land line at home and I cannot get the voice mail to set up to the unit. It says voicemail msg via phone co. and I am bundled with Comcast and I do not pay for … read more
Greg A.
Greg A.
Engineer
9,769 satisfied customers
My answering machine is not picking up and recording calls.
My answering machine is not picking up and recording calls. Model # KX-TG9382 … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My mother who is 92 bought a Panasonic phone with three hand
My mother who is 92 bought a Panasonic phone with three hand held phones. But we cannot leave a message because she doesn't remember the vm code and it was never entered. How do you fix it. … read more
Greg A.
Greg A.
Engineer
9,769 satisfied customers
I would like to erase all the numbers that have blocked on
I would like to erase all the numbers that have blocked on my Panasonicphone … read more
Greg A.
Greg A.
Engineer
9,769 satisfied customers
I cannot set the answering message on my phone, It is not a
It is not a smart phone, It is a handset at the house. A friend told me my mail box was full. So I erased all messages. Then I did not have a greeting message so I tried to record one, It plays back to me but when I call the phone it does not playback. Now it does not ring and a message comes on that says my mailbox is notset up … read more
Greg A.
Greg A.
Engineer
9,769 satisfied customers
I have a voice mail on the phone and do not know the VM code
I have a voice mail on the phone and do not know the VM code to hear it. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Panasonic KX-TGE475 phone set. I have just changed
I have a Panasonic KX-TGE475 phone set. I have just changed phone service providers from Century Link to Comcast Xfinity. I have a message on my display that says Voicemail msg via phone co. I have as… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an annoying flashing light at the top of our four
I have an annoying flashing light at the top of our four hand-held units, and can't seem to get it turned off. I have checked with our provider, Comcast, and all is clear on their end, but we still ge… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Lost my info on Panasonic phone bought a couple of months
Hi. Lost my info on Panasonic phone bought a couple of months ago. Mailbox ix full. I am an idiot and mailbox is full. How do I clear them? … read more
Greg A.
Greg A.
Engineer
9,769 satisfied customers
How do I delete a message on my phone (in english and
How do I delete a greeting message on my phone (in english and french) so that I can put a new one on as I have moved and have another server - and a different phone number and area code. I can't find… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
II haave a paanasonic phone Model KX-TG 5631 I have two
II haave a paanasonic phone Model KX-TG 5631 I have two recorded messages on the answering and I cannot erase them (both) … read more
Greg A.
Greg A.
Engineer
9,769 satisfied customers
I just gave my visa account for my answer, but I don't know
I just gave my visa account for my answer, but I don't know where to find it. I got a message sayingtogo to this site. … read more
Louie
Louie
Technician
Associate Degree
4,619 satisfied customers
HOW TO SETUP ON ANSWERING MACHINE ON KX-TG 6643B, PANASONIC
HOW TO SETUP GREETING ON ANSWERING MACHINE ON KX-TG 6643B … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a panasonic cordless phone kx-tga470 that appears to
I have a panasonic cordless phone kx-tga470 that appears to be blocking two cell phones that shpuld not be blocked. How do I get into the block/unblock feature of this phone. It is not blocked through… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a GE Digital Messaging System telephone answering device.
I have a GE Digital Messaging System telephone answering device. It's brand new in that I've had it for some time, but I just took it out of the box yesterday and set it up. I was able to establish al… read more
Louie
Louie
Technician
Associate Degree
4,619 satisfied customers
How do I get the caller ID to work I aparently dont understand
How do I get the caller ID to work I aparently don't understand the manual. It tells me what to do but not how to do it. I know I am failing to exicute the instruction properly..… read more
Louie
Louie
Technician
Associate Degree
4,619 satisfied customers
Hi, We have a Panasonic cordless phone, model KX-TGA552CM.
Hi, We have a Panasonic cordless phone, model KX-TGA552CM. Recently our power went out and since then we have been unable to check our voice mail. When we enter the code we are told that it is not rec… read more
Greg A.
Greg A.
Engineer
9,769 satisfied customers
I had comcast voip with a main line and a fax line using rca
I had comcast voip with a main line and a fax line using rca comcast modem. It worked great. I purchased telo and telo hand set and a motorola modem/wireless gateway. Motorola modem easily installed w… read more
Mike D.
Mike D.
Bachelor's Degree
173 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x