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We are trying to reconnect our Sony DVD player in order to…

Customer Question
We are trying to...

We are trying to reconnect our Sony DVD player in order to access Netflix streaming. We receive the following message: Internet content connection status: status cannot be confirmed. A network error has occurred. We have a model UWA-BR100 wireless LAN adaptor. You are dealing with two senior citizens here who know very little about electronics. Can you please help?

Technician's Assistant: How old is your DVPSR210P?

Probably about 5 years. We were using it for Netflix but were not satisfied with the quality of the programing so we discontinued it shortly after buying the system.

Technician's Assistant: What have you tried so far with your DVPSR210P?

My husband has made sure that the unit is connected to our TV, the LAN unit is connected to the right front corner of the Blu-Ray disc player. He cannot type. Would you prefer to speak with him 1-on-1?

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

He cannot think of anything, but if there is something you would like us to try, we would be happy to do so.

Submitted: 2 months ago.Category: Consumer Electronics
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 45 minutes by:
5/25/2018
Electronics Technician: Nathan, Engineer replied 2 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 31,433
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

If you go into the player menu under network/wireless, does it show as connected to the wifi?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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